My darling sister and her husband went thru them and booked at best western in lake buena vista and first of all the flight had a change of planes and that turned into to 9 hour (yes 9 hours) layover... so missed all the first day.. got into hotel at 3:30 AM and the room was a nightmare just filthy so she as for another one and the ceiling tiles were hanging down so they went on to bed and the next morning she went to the desk and they told her" you stayed in there last night so nothing we can do now" she was furious but they did not change her room again.... they there 4 nights and was horrible. she said the lobby all redone and halls looked great but the two rooms they in were awful. once you add the daily fee for that area your not saving nothing and was cost to park if had a car they didn't. was to take hotel shuttle but was not one when they got in airport so had to pay for one on their own. we all had stayed over there when it was travel Lodge and was really nice place. not any more. she said will be last time she stays off property. that land is leased from Disney to those hotels so you contact Disney as they want them operated well as people associate them with Disney. to me better off to stay on property and use discounts on rooms or get free dining and use bus transportation to and from airport and while there from Disney. just my opinion