To PM someone go to UserCP in the red bar at the top left of the page. From there you can start a new message. Start typing the person dis name and they should show up.
You can call Luggage Asst. to help you move the fridge (remember to tip)

or you can go to luggage services yourself and get a "dolly" (sometimes they want your id or room key but I usually talk my way out of it just make sure the cart gets returned) load it and meet the next person or bring it back to luggage services. It is very heavy and cumbersome. I would call luggage services it is worth it to me to get the help of course I am traveling alone w/ DD15 as my help

.