When my Sister-in-law and I checked into the RPR on May 29, we were given our room keys to use for FOTL at the parks, and this was at 10:30 AM. I was given a card with a number to call at 4 to get our room numbers(we had connecting rooms). At 3:30, we rode Ripsaw Falls, and headed back to the hotel---I called right at 4 to get our room numbers. Imagine my surprise when I was informed our rooms were not ready! So here we were, soaking wet, standing at the front desk talking to the man in charge of room assignments at 4:30 pm. By 5, we were able to get into 1 room, but not the other. I was miffed, especially since I had declined the waterview room we had booked for a standard view so we could have connecting rooms. The manager just said he was sorry, and that the hotel was completely booked. I'm not really sure what the capacity had to do with our rooms not being cleaned by 4, but that was the excuse. I booked the rooms for the 29th on the spur of the moment so my nephews could ride Spiderman and the Mummy for the first time, and I have never done a Universal park without FOTL access. I have a trip booked starting Friday(6/10) at RPR that I booked months ago...I'm hoping things go more smoothly.