To whom it may concern,
We all know that WDW is a great place for rides and characters. What I didn't know,
until my recent visit, was how great you are for people with food intolerances. I just
wanted to take a moment to commend you and the entire WDW
dining staff for making my recent visit (from 17-November to 20-November) extremely
enjoyable and tasty despite my food intolerances (gluten and dairy) and still allowed me
to take advantage of the
Disney Dining Plan and allowed my travel mate to enjoy the
restaurants she loved.
My first pleasant surprise was a phone call I received from the chef at the Kona Café (I
am not sure how to spell his name, but it sounded like Dilan) about three days before my
arrival. He took the time to discuss the menu with me and determined my best food
choices. He also arranged to make a special dessert (a special apple brown betty) since
none of the available desserts fit within my dietary needs. I was attending a conference
at the time (in Tampa - which is why I was in Florida in the first place and able to
visit WDW) and let everyone know about the phone call and how great I thought it was.
My first meal was dinner at the Seasons in EPCOT where the chef was able to combine items
from a number of different stations into a plate that was both tasty and fit within my
needs.
The next morning (18-Nov) at the Crystal Palace, the chef prepared special items
(waffles, eggs, and a roll), which I could combine with safe food from the buffet (bacon
and fruit) for a complete brunch though, sadly, I couldn't get Mickey waffles (they used
to be my favourite, along with the Mickey shaped pasta, which is also now a no-no).
We had an early dinner reservation at Le Cellier, so planned to go from a late breakfast
at the Crystal Palace until dinner. Luckily, I was able to find "Mecca" at the Main
Street Bakery and have my fill of snacks (the brownies were particularly yummy). Dinner
at Le Cellier was excellent as the chef was able to adapt the menu items slightly for me.
Breakfast the next morning at the ABC Commissary again involved the chef preparing me a
special plate of bacon, eggs, and potatoes, which was much appreciated.
My traveling partner wanted to eat lunch at Mama Melrose, which I was somewhat nervous
about, since Italian food does not generally go well for someone who can eat neither
gluten nor dairy. However, my worries proved to be unfounded. The chef was able to
prepare the tomato stacks without cheese, cheese-free pizza on a gluten-free crust, and
rice ice-cream with fresh fruit. I definitely left the restaurant very full!
Dinner that night was the much anticipated Kona dinner. I was on my own for the Kona
dinner since my travel companion left that afternoon. Matt, the chef on that night
(19-November) came out to my table to discuss my order, and he had obviously been
prepared by Dilan. With his advice, I ordered the Kona Salad (minus the cheese), the
Asian noodle dish (with wheat-free soy sauce) and my pre-arranged apple brown betty. He
also provided me with tapioca rolls so that I could enjoy the olive oil and balsamic
vinegar that other tables were enjoying. While waiting for my appetizer, Matt came out
to apologetically tell me that my apple brown-betty had accidentally been served to
someone else and could he prepare something else for my dessert. He offered to make me
grilled
pineapple with toffuti and a caramel sauce. Both my appetizer and entrée were very good.
The dessert was truly excellent; I'd suggest adapting it (maybe using fresh pineapple)
and adding it as a regular option.
My morning at the Animal Kingdom (20-Nov) was my only disappointment of the trip as I was
unable to find any breakfast that I could eat and the chef at Tusker's was unable (or
unwilling) to prepare lunch food early (it was about 10:15am when I tried). When lunch
food was available, I did get food at the Tusker House, and the chicken, vegetables, and
French fries were very good - though the kitchen seemed less organized and able to deal
with special requests than the other places I ate at. Perhaps I caught them at a bad
time (it was very busy).
Having said that, WDW set a very high standard and Tusker House would still be better
than 95% of restaurants I've eaten at outside of WDW.
My final meal was from Hurricane Hanna?s at the YC which was a perfect pre-departure meal.
All in all, my trip to WDW was amongst the best eating days that I have had since being
taken off of gluten and dairy. I have told many people about the joys of eating at WDW
and if you should need any comments/advice from a visitor who took advantage of the
special diet considerations offered by WDW, please do not hesitate to ask.
Yours sincerely,
PS - I have focussed soley on my dining experience, since it was so unexpectly great (and
I know that not many of your guests do deal with special dining). Please be assured that
the rest of my trip was equally great (including the kind person who mailed me my
driver's liscence without my even calling lost and found about it).