We used them back in Oct. 2001. I found their site and called and booked a trip for the following week, since my kids had fall break that week. They fed-exed my docs to me and were VERY nice and helpful. We got a really great deal, but I think that was because of 9-11. Since then, eapecially lately, the deals are ok, but not great. But I would highly reccomend them if you are planning on using an agency. They were great!
