general airline question

[Tiffany]

Does anyone know why you lose your seat assignments when an airline changes the filght number only. The times and type of plane remain the same only the flight number has changed. This is happening on Song but I was wondering if this is done industry wide or not?

 

[alecam]

That is a very good question! My sister and I bokked the same flight seperately. We picked our seat assignments to have our families together.
When they(song) changed our flight numbers, my seat assignments were the same both trips. Hers,however,was the same to Orlando,but 7 seats forward for the return trip, which placed her 2 y/o DD directly in an exit seat, which is prohibited.
Anyway, I changed it back as soon as I saw it, but it makes me nervous that Song doesn't pay attention to details like that!

 

[GAIL HAYDEN]

Originally posted by alecam
That is a very good question! My sister and I bokked the same flight seperately. We picked our seat assignments to have our families together.
When they(song) changed our flight numbers, my seat assignments were the same both trips. Hers,however,was the same to Orlando,but 7 seats forward for the return trip, which placed her 2 y/o DD directly in an exit seat, which is prohibited.
Anyway, I changed it back as soon as I saw it, but it makes me nervous that Song doesn't pay attention to details like that!

People don't make the seat changes, the computer does. AI is not perfect and unless you put the ages in and unless the computer is programed to pick this up this stuff keeps on happening. Delta/song is notorious for doing this as is AA, USair and United.

 

[Tiffany]

Originally posted by GAIL HAYDEN
People don't make the seat changes, the computer does. AI is not perfect and unless you put the ages in and unless the computer is programed to pick this up this stuff keeps on happening. Delta/song is notorious for doing this as is AA, USair and United.

Hi Gail,

Do you know why the computer is not programmed to just move everyone to the same seat if the confirg. of the plane stays the same? I can see if the confirg. changes but it just does not make sense on Song where they only fly one confirg. of planes from BOS to MCO.

 

[DebbieB]

Sometimes when they change flight numbers they combine flights, which means people from the canceled flight get put onto others, which messes up the seating.

 

[goofy4tink]

Know what you mean..for our flights in August and again in November we lost our forward seats. I just don't understand, why, if nothing at all changes other than the flight number, why the seats are changed. Yes, if flights are combined I can see why. But in these cases, the flight is the same, just a different number. Ah well......maybe JetBlue will get a new customer.

 

[Tiffany]

Originally posted by goofy4tink
Know what you mean..for our flights in August and again in November we lost our forward seats. I just don't understand, why, if nothing at all changes other than the flight number, why the seats are changed. Yes, if flights are combined I can see why. But in these cases, the flight is the same, just a different number. Ah well......maybe JetBlue will get a new customer.

I am with you on that. We are flying JetBlue for our Sept trip and if we did not already have airfare with Song for our Jan 2005 trip I would be going with Jet Blue.

Does anyone know how many days in advance JetBlue releases their flights to be booked?