Gas Leak--overreacting?

[luvmk]

Okay, I'll ask all of you so see if I'm overreacting.

Yesterday, our gas company was here burying a copper tube that leads to our LP tank. About 2 hours after they left, I opened the kitchen window and was about knocked over by the smell of gas. We shut everything off, took the kids outside and shut off the gas at the tank. I called the company, but they were closed. I did get the emergency number and called that. I got an answering machine! Not only that, it took almost 4 hours before anyone called me back! I know we had the gas shut off at the tank, but for my own peace of mind, I would like the company to call to let me know we had done everything possible. This also happened right after 5:00. We still had a good 3 1/2 hours of daylight if someone had responded when I called. All the information they have ever given me states is bold letters "gas leaks are deadly." I haven't complained to anyone at the office, but I'm thinking about it. This could have been very serious, fortunately it wasn't. However, they didn't know that.

What do you think? Is it unreasonable to expect the emergency line to deal with this in a more timely manner? I wanted to get another opinion before I have to talk with the gas company this morning. Thanks!


Rachel

 

[gymnasticsmom68]

I would have called the police or fire department, they would have been able to get in touch with somebody.

 

[jrydberg]

No, that is not overreacting and it's not unreasonable. I'd certainly have a talk with them about their response to such situations.

 

[monkeyboy]

No you did the right thing

I thought by law they had to have a 24/7 response team

 

[floridafam]

You did the right thing.

They should have responded more promptly.

When we were in the process of buying our home, we walked in with the inspector and the entire house smelled like gas. I walked my kids down the street and called someone. I didn't even want to use the phone or start my car until I knew everything was alright.

 

[supergoof]

You did right! Get everyone out, turn off the LP at the tank. The only thing, as stated above, a 911 call would have produced better results.

 

[Tigger&Tink]

In my opinon--you can NOT over react to a GAS LEAK,,,You were right to want them to come out....and I would complain to whom ever it took, to make sure it didn't happen again,,,,ok stepping off my soap box now,,,,,,

and I want to say "I AM SO GLAD YOU ALL ARE ALL SAFE!!!!!"




Tink

 

[HollyJoy]

I don't think you are being unreasonable at all! Afterall, it's your family's saftey at stake.

 

[froglady]

A couple of months ago the city was working on the sidewalk in front of our house and hit an old gas line. We had a gas water heater when we first moved in, but replaced it with electric several years ago, and had all of the lines capped. The workmen still contacted the gas company, fire dept, and police. Our street was blocked off until the gas company came out and verified that there was no problem.

 

[luvmk]

I didn't think of calling 911. It was an emergency to me, but I didn't think about it being THAT kind of emergency. Now I know. The gas company is here now working on it. I'm going to call to speak to a supervisor. I don't think the workmen are the correct people to voice my displeasure to. Thanks for all of the input! I knew I could count on the dis to help with this!


Rachel