Garden Grocer Refund?

[amuse-bouche]

Has anyone had any luck getting a refund from Garden Grocer for orders placed for cancelled trips? The only response I'm getting is crickets chirping.

 

[GoingSince1990]

From their website:
You may cancel your order by emailing our Customer Service Department at info@gardengrocer.com. Cancellations over the phone CAN NOT be confirmed until a follow up email is received.

Garden Grocer needs to receive an email to info@gardengrocer.com at least 2 days prior to the scheduled delivery time to avoid a 25% restocking fee. If canceling within 1 day of scheduled delivery, a 50% restocking fee will be applied.

Refund are processed within 10-15 business days.
https://www.gardengrocer.com/terms-and-conditions

 

[Jadyreen1282]

I hope you have luck. I was about to order from them for September but I guess I will wait....in case they disappear for good

 

[amuse-bouche]

From their website:
You may cancel your order by emailing our Customer Service Department at info@gardengrocer.com. Cancellations over the phone CAN NOT be confirmed until a follow up email is received.

Garden Grocer needs to receive an email to info@gardengrocer.com at least 2 days prior to the scheduled delivery time to avoid a 25% restocking fee. If canceling within 1 day of scheduled delivery, a 50% restocking fee will be applied.

Refund are processed within 10-15 business days.
https://www.gardengrocer.com/terms-and-conditions

I did cancel by email and it was way before the cancellation date for full refund. I did get acknowledgment of my email but follow ups have not received a reply.

 

[amuse-bouche]

I hope you have luck. I was about to order from them for September but I guess I will wait....in case they disappear for good

Thanks. We have used the service many times and have always had positive outcomes. I try to order 60 days in advance to take advantage of the discount they offer. This is the first time we have ever cancelled. I'm sure that this is hard on them, but my trip wasn't until late April so they incurred no costs on my behalf and I would like to be refunded. Again, I'm sure that they have suffered a huge loss of business but neither myself nor my husband are being paid currently so I'd really like that $250 back, for groceries here at home.

 

[GoingSince1990]

I did cancel by email and it was way before the cancellation date for full refund. I did get acknowledgment of my email but follow ups have not received a reply.

So if you paid by credit card, you wait the 15 business days, haven't gotten your refund and haven't heard back, send them one more email and if you still don't get a reply dispute the charge on your credit card.

 

[bebec22]

I cancelled via email the night of 3/17. I got a response fairly quickly. They told me 10-15 business days for a refund. Well today is the 15th business day and I still have not received my refund. My check-in dates were 4/10 & 4/14 (split stay) so I had 2 seperate orders. I am going to wait until Friday and then try emailing them again.

 

[meremac]

I also am waiting for a refund. It's now the 14th business day since I cancelled. I reached out to them and they said that it might now be 15-20 business days but that they can't even guarantee they will get around to it by then. It was a very large order (about $450) because we were staying in a villa with other families. This whole mess is not their fault, and I understand how hard this must be on them, but my business is also suffering tremendously and my husband's income has also taken a huge hit. I can't afford to have all of this money wrapped up indefinitely for groceries I didn't receive.

 

[karen4546]

If they don't shop until the day of or the day before then what is the problem with them refunding-especially if canceled several days ahead of your trip? There is no way it should take 15 business days to refund the money.

If they have a FB page, then maybe you can message them there?

 

[meremac]

If they don't shop until the day of or the day before then what is the problem with them refunding-especially if canceled several days ahead of your trip? There is no way it should take 15 business days to refund the money.

If they have a FB page, then maybe you can message them there?

I did message them on FB. That's when they told me it may be 15-20 business days (but not guaranteed by then). They responded "We are estimating between 15-20 business days for refunds to process however, we can not ensure that it will be deposited in that time frame. We are terribly sorry for the uncertainty."

 

[karen4546]

I did message them on FB. That's when they told me it may be 15-20 business days (but not guaranteed by then).

I'm sorry about that. I don't understand their reasoning...It is not like they actually bought the items. They are just holding your money. I hope it gets resolved soon.

 

[jbock]

If I had to guess they're probably burning money and trying to drag their feet to keep some cash on hand to pay their staff. I did see they've started doing local Orlando food delivery. It's great when a business can pivot like that. I've had good luck with them before and wish them the best. (That said I also feel for people that want/need $$ back right now.)

 

[stranger706]

Last year they double charged me for an order. They initially responded quickly but the refund never came and they stopped responding to emails. I had to claim it through my bank and they got it refunded the next day. Funny how that works.

 

[meremac]

I had to claim it through my bank and they got it refunded the next day. Funny how that works.

Yeah, I reached out again today and said that this will be my next step. I definitely didn't want it to come to this (I even offered to let them keep the gratuity for their trouble), but I'm being left with no choice .

 

[DaisyNY]

Ugh...I guess we're not the only ones...waiting to hear back from them too, emailed them again the other day! It's been 20 business days today since I canceled our orders. Guess we will need to go through credit card company.

 

[meremac]

Update: I sent one last message empathizing with them again but explaining that they were leaving me with little choice other than to dispute the charge with my credit card company. This morning, I received the refund.

 

[nkereina]

I'm sorry about that. I don't understand their reasoning...It is not like they actually bought the items. They are just holding your money. I hope it gets resolved soon.

I would imagine its a combination of needing that money to cover other expenses now that their income has been slashed, coupled with tons of people needing refunds and them trying to pay as little staff as possible to process them all. There's a lot of places right now taking longer than normal to process things - both refunds and even online orders.

 

[Avery&Todd]

I had already placed and paid for my June trip's order but yesterday I moved the June trip to our new December dates and they were good about "moving" the order to those dates.

However, we're doing DVC and Im trying to stay at not my home resort so I can't book a resort for another 35 days (ARGH!) so I'm in limbo with a resort for them to ship it to so they said to just update them when I have something booked!

 

[Lilsia]

Update: I sent one last message empathizing with them again but explaining that they were leaving me with little choice other than to dispute the charge with my credit card company. This morning, I received the refund.

Wow. Well this does make it look like they are just refusing to refund people their money. What a shame. Their business practice in a time like this will hurt them in the future. They can't possibly have much overhead. They electronically take your order and then shop for your specific order. It is not like they have their own warehouse to worry about.

 

[kaytieeldr]

I'm surprised that they're apparently not doing as well shopping for locals when everybody should (must?) stay home, that they seem to be unable or unwilling to refund tourists.