Garden Grocer Problems

[JJ&JSMOM]

I haven't gotten any email replies and I'm tired of worrying about it so I just send a cancelation email. I wonder if they will respond to that

I called Marge from wegoshop.com and she seemed like a very nice lady. You can actually get ahold of her so that is a plus I used the garden grocer website to make my grocery list for wegoshop

LOL - I did the same thing using our GG list because it had the product description & size, etc. I tallked to Marge Friday night and she seems very nice & organized. I did forget to put orange juice on the list so I may add it or just get it at Captain Cooks.

Make sure they credit your account. I'm waiting to see on mine.

 

[Aliceacc]

I just emailed the link to this thread to Garden Grocer.

Let's see what their reaction is, and whether knowing how large a problem it is actually makes a difference in the coming months.

Then I'll decide who gets my order for next summer.

 

[JJ&JSMOM]

I just emailed the link to this thread to Garden Grocer.

Let's see what their reaction is, and whether knowing how large a problem it is actually makes a difference in the coming months.

Then I'll decide who gets my order for next summer.

This isn't the first time GG has had this problem. Last summer they had the same problem (I found that out after cancelling my order) and their customer service has been up and down. The owner did come on and address the situation at the time but I don't think it satisfied many folks. I think the link is in the link posted on the 2nd page. It lists a response from GG to a poster who complained. I read somewhere that the owner posted something too but I can't find it now. Too much research!!


I guess they should know how we all feel (although I think they have an idea about us) but next time you may want to make sure its ok w/other posters before sending it. Some of us haven't rec'd our money back yet.

 

[Aliceacc]

Good point; my apologies.

Although I can't imagine that they're unaware that these boards (and others like them) exist... I would imagine that they get a LOT of customers through this site. And I would imagine that anyone who posts something in a public forum does so with the knowledge that the person they're writing about may very well read the post.

Someone who now gets a refund ands posts it will only help their current image problems. If things don't improve, they can't say that that customer service was unaware of the magnitude of the problem.

 

[JJ&JSMOM]

Good point; my apologies.

Although I can't imagine that they're unaware that these boards (and others like them) exist... I would imagine that they get a LOT of customers through this site. And I would imagine that anyone who posts something in a public forum does so with the knowledge that the person they're writing about may very well read the post.

Someone who now gets a refund ands posts it will only help their current image problems. If things don't improve, they can't say that that customer service was unaware of the magnitude of the problem.

No problem - its just a courtesy thing thats all - obviously we all know this is the internet & anyone can read our words who is connected as well. I'm sure GG knows of these boards. As I said in my last post - this has been an ongoing problem according to other posts I've read. And from what I've read the owner came on the disboards last summer and apologized. So not sure what good it'll do as they didn't learn from their past experiences. Who knows - they supposedly didn't receive any of my emails so they probably won't get this thread !

Anyways - I hope they turn it around - its a great service and business to have in the that area -lots of tourists. Have a good time at Disney next summer.

 

[disneyjunkie]

I would definitely call them asap. If you're not satisfied switch to wegoshop. Although this is our first working w/them it was nice to talk w/someone who cared & I could tell she was very organized. And she also was very concerned w/how I felt leaving my cc# w/her. She reinforced that she is the only one that sees credit card info & not to worry. But we'll see how it goes - I do feel better having switched!

Wegoshop has also had problems. As matter of fact many DISers switched to GG when others started posting horror stories about wegoshop.

 

[JJ&JSMOM]

Wegoshop has also had problems. As matter of fact many DISers switched to GG when others started posting horror stories about wegoshop.

I know I read this too. Seems like they go back and forth. After the ordeal & frustration w/GG I would never use them. So far w/wegoshop I've had great service and I feel very comfortable w/our switch. Marge took the time to explain the whole procedure, I could tell she familiarized herself w/my order prior to callling, and was very polite, she called when she said she would and answered my emails. So far thats so much better then GG.

Someone wrote something like this on another thread and I agree 100% - Every business has their ups and downs. Its how they react to the down times and their customers during the down times that makes them a good business.

 

[KandiB47]

Wegoshop has also had problems. As matter of fact many DISers switched to GG when others started posting horror stories about wegoshop.

Hey, something is fishy here...is disneyjunkie actually the owner of Garden Grocer? They found the thread so quickly

 

[disneyjunkie]

Hey, something is fishy here...is disneyjunkie actually the owner of Garden Grocer? They found the thread so quickly

Oh please

Do a search and you'll find out that I have NOTHING to do with GG.

 

[KandiB47]

Sorry, apparently I wasn't obvious enough. I was joking.

 

[a1tinkfans]

Also tried Garden Grocer and it was a no go for us as well this past Aug trip.

Not professional operation at all. Honestly think its a "back room" operation, which I am a strong supporter of, since I own my own home business...

BUT...know your limitations and be honest with people when you can't provide the service you're allegedly offering.

We would not use them again.

 

[Squidrific]

I just emailed the link to this thread to Garden Grocer.

Let's see what their reaction is, and whether knowing how large a problem it is actually makes a difference in the coming months.

Then I'll decide who gets my order for next summer.

To be honest with you, I don't get the impression that they really care. I e-mailed them when I returned about the problems that occured and asked them to respond and they didn't. I have also e-mailed them links to the DVC thread and there was no response to that either. It's too bad, they had an opportunity to address a situation and just apologize and they didn't. Now they have lost my business.

 

[LauraAnn630]

I was waiting for more complaints then I was going to e-mail this to them.

I think you are right, they dont care.

 

[lovesdumbo]

Ack, this has me so worried. I have a little guy and will NEED my items, including diapers. And I prepaid with CC. I never received an emailed confirmation either and so I emailed them asking and just got a single sentence reply "Yes, we got it, your (sic) all set"

Has anyone at all has a GOOD experience recently? Should I call a few days before to confirm everything?

I did have a very good experience with them in August. I got an email confirmation after placing my order. Everything was as ordered. All the cold items were kept cold by bell services. My friend also used them in August and had a simular positive experience. I did call and asked a question about delivery before I placed my order and the man I spoke to was pleasant and knowledgeable.

 

[JJ&JSMOM]

I still have not received a credit to my account. I emailed GG & we'll see what I get for a reply. They said within 3 days - its been 5.

 

[danabalana]

I am new here, but aren't there other grocery delivery options??
Safeway or Albertsons or the like? I've heard mostly bad about GG. I guess I'll have to do some research. More to follow if I find anything.

-->ME<-- DH DS16

 

[JJ&JSMOM]

Theres some websites listed on the 2nd page of this post. I've heard of Albertsons but don't know anything about them.

 

[KandiB47]

I still have not received a credit to my account. I emailed GG & we'll see what I get for a reply. They said within 3 days - its been 5.

I haven't heard a reply at all or gotten my money back.

 

[theparsons]

I don't when you paid, but remember if you used a credit card you normally have 60 days to file a dispute claim with your credit card company. I would send Garden Grocer an email telling them if you don't receive a refund by X date that you will file a dispute claim with your credit card company. Check the back of your credit card statement to be sure that your company adheres to the industry standard of 60 days....there are a few out there that have shorten times!

Something the average person may not realize....but I guarantee you that the merchants know......each time a dispute claim is filed against them and they lose (which if they can't prove they delivered the merchandise paid for, they will)....they not only have the funds removed from their account, and a service charge for the dispute, but banks also keep track of how many disputes they have to deal with for each of their merchants (this would be Garden Grocer's bank, not yours). When it reaches a number set by the bank then Garden Grocer's rate will go up.....if it gets too high then the merchant will close GG's merchant account, meaning they can no longer process credit cards payments. They can attempt to go to another bank, but it's basically their "credit" that is trashed.......and just like you or I would pay higher rates or not be able to get a loan with bad credit....too many dings against their merchant account and they could be in serious trouble. Especially a company like this that would likely be 99% credit card business.

So obviously it behooves GG to take care of problems before they go to disputes. You should give them a reasonable amount of time (if you have it to spare before the dispute deadline).....perhaps a week to 10 days at most. Even very small companies would send their credits through weekly....most companies do it daily, but homegrown types might not have that much staffing. Each bank is different in it's requirements, but I've never heard of a bank that allows credits to go past 10 days. Sometimes when you get a refund at a store the clerk will tell you that it could take a week or more to post....that's building in time for their store to post the credit at their bank and your bank to post it to your online credit card statement. It's such an automated process now though that it really should be 2-3 business days for really lax banks.

IF YOU PAID VIA PAYPAL....realize that you only have 45 days to dispute (I don't even know if GG takes Paypal....but wanted to mention that just in case).

 

[Aliceacc]

What do they say when you call instead of emailing?? It might be harder to blow you off when you're on the phone.