Actually, if you plan on being in your room, they will deliver directly to your room. We stayed at OKW and since I had picked a timeframe for delivery, I went to the room and was there when he called my cell phone. It was great! He walked up two flights of steps (we were on the third floor and not in the elevator building) to deliver and unpacked all of our cold stuff (refrigerator and freezer) and put them away!! Of course, if you can't be in your room (or if you set a time where you're room wouldn't be ready yet); then they will deliver to the luggage area and those bags can be delivered along with your luggage!