That's very recent, so perhaps they've improved? That would be good.
We sent back many things, and they came out the same. I'm from a restaurant family, so I'm very well-versed in the restaurant biz. The server was horrible, and the characters were totally mixed up, not to mention the rotation of the restaurant was off (it had been several times over our 16 day trip as well).
Honestly, like I said, the food has been bad our last 2 trips, so that's the way it is, I guess. It's very easy to dry out chicken, meat and fish - my dad could go on and on about that - LOL! It was, what it was and has been our last few trips. The presentation of the food on the plate was so pathetic, and I mentioned that, and the server just kind of looked at me and didn't say a word. We sent food back, and it came back the exact same way, so that tells us the kitchen was accepting of that food, and that was that.
We were on the Deluxe plan and mentioned that we weren't happy, but nothing was done in that regard, so we left it alone as we had already spoken to our server, the restaurant manager, the hostess and the character handler about various issues we had throughout our dinner.
It's funny you mention that Crystal Palace food was not to your satisfaction - we have eaten there at least 10x and it is always acceptable. The meats are not dry, the fruit and veggies are fresh, the drinks are plentiful and always refilled and the character interaction is stellar whenever we are there.
I know dining opinions and reviews are very personal in nature, but we are relatively easy to please as we are from a restaurant family, so we are very neat and tidy, bus our own tables, clean up food that our kids drop on floor, don't ask for hardly anything from our servers, but when food is dry and unedible, then that makes for an unenjoyable experience for us. Throw in broken rotation, drinks never refilled and a huge character mix up, then the experience is not good for us. This has happened on our last 2 trips, so this is enough of a pattern for us. We'll let GG work out their issues, and hopefully refurbish, and then we'll be back at a later date!
Happy eating, Tiger