GAD FP Warning

[SharonLowe]

We were at AK today and had GAD FPs. We went to KRR to redeem our vouchers and the attendant said there were no vouchers left - they had given them all out because the ride was down for the morning. We pressed the issue and said we had FP vouchers that were supposed to be good even if all the regular ones were gone. He said sorry but would we like to speak to a manager. We said yes, so he called one. Apparently, the manager told him to give us and any other GAD FP people their vouchers. The employee got out the special sign for GAD FP vouchers to put on a fast pass machine and we got our passes.

So, if anyone tries to tell you that you can't get passes, ask to speak to the manager.

 

[doconeill]

If they are using FP at all (and most times even if they aren't), a Fastpass Exchange Card holder should be accommodated in some fashion.

If nothing else works, speak with Guest Relations.

Sounds like a relatively new CM who wasn't familiar with it.

 

[seashoreCM]

Were all the fastpass machines covered? If not you just try your GAD fastpass card in the machine and it should magically work even if the sign above the machine alcove reads 50:Ld 0:u+ (Actually it would read --:-- --:--)

You redeem the paper GAD voucher prior to entering the park. If it is after 11 AM you may be denied the GAD fastpass card if too many of them have already been issued that day. The ride CM is not supposed to do anything with/for an unredeemed GAD voucher, which is not machine readable.

 

[DisneyNeophite]

We had the same problem with ours!!

All the FP machines were broken at Space Mountain and the CM would not let me on for any reason. I finally found someone who gave me a handwritten FP.

At Epcot a CM told me that all the FP were gone at Soarin' and I could not get one. I went to guest relations and had a handwritten FP to get on.

Glad you were able to have it taken care of.

 

[IWannaBeAPrincess]

We did not have this problem, but I can say that when I was there last week, this problem was everywhere.

I also saw many people be denied use of their special fast passes for other reasons, like "this doesn't work for this ride" (even if it was a FP ride). The people in front of us were very frustrated, and I understand. Why would they have a promotion that they will not honor or more properly educate their employees?

 

[MichelleinMaine]

Have to say we used our GAD FP this past week at all 4 parks with no problems at all, even when FP were all given out. We ran into that at TT, Soarin', and TSM... all FP machines were covered but one. That had a sign/picture saying only usable with the green Donald GAD FP. TSM had everything roped off and an attendant took the cards/got the passes for us.

 

[seashoreCM]

I also saw many people be denied use of their special fast passes for other reasons, like "this doesn't work for this ride" (even if it was a FP ride). The people in front of us were very frustrated, and I understand. Why would they have a promotion that they will not honor or more properly educate their employees?

Too bad you didn't suggest that they go to Guest Relations.

The machines/system will deny a fastpass if the card (not the system or the machine) had exhausted its quota of Donald or whichever category, or if there was a limit on how many times a particular ride could be done. This varies according to park crowding.

 

[BrotherBear]

The exact same thing happened to our group the week of April 10-17. Went to AK and wanted to ride Safari. They had handed out all FP for the day, all machines were covered and the cast members standing there did not know about the GAD Fastpass cards. We also asked to speak to a manager. (I was not about to walk all the way back to guest relations!)

The manager whipped out his special stash of FP's and gave 6 to us. He then went on to explain GAD Fastpasses to the Cast members.

Disney definitely wants to make every guest experience an enjoyable one. I have found that asking for a manager (nicely) has always been helpful when I can't get thru to a cast member.

 

[DisneyNeophite]

We did not have this problem, but I can say that when I was there last week, this problem was everywhere.

I also saw many people be denied use of their special fast passes for other reasons, like "this doesn't work for this ride" (even if it was a FP ride). The people in front of us were very frustrated, and I understand. Why would they have a promotion that they will not honor or more properly educate their employees?

The GAD FP is NOT for every ride. There are only a select few that it works for- the donald and daisy selections only.

 

[SnowWhite33]

It does seem to me that some employee training would help with this. It would seem to me that any CM who works an attraction on either Donald/Daisy list would be the first to get this training.

When you redeem your voucher for the special FP, you are given a list of eligible attractions right? Would showing this to the CM who is not allowing the FP help solve the problem?

 

[doconeill]

It does seem to me that some employee training would help with this. It would seem to me that any CM who works an attraction on either Donald/Daisy list would be the first to get this training.

If the FP kiosks were down and they were handing out the regular FPs, I wonder if they brought "reserve" or "floater" CMs in to help out who may have no knowledge of such things. I don't know how Disney handles these sorts of personnel needs.

When you redeem your voucher for the special FP, you are given a list of eligible attractions right? Would showing this to the CM who is not allowing the FP help solve the problem?

In the above FP kiosk problem case, it would only point out that they would need to do something, not what that is...