jujube
DIS Veteran
- Joined
- Oct 2, 2011
Yesterday we were at the MK and were surprised at the GAC changes.
At POTC, my friend showed her son's GAC and the CM pretty rudely directed us to go to the left line. Her son is autistic, he functions at a fairly high level but can lash out with his arms sometimes. We were both on pins and needles because it was so crowded and worried that he might hit someone. After the ride was over, I went over and nicely but firmly told the CM that she might not want to be so flip in her attitude. I also told her that my friend's son had the card for a reason. The CM answered that when it isn't crowded, they direct people to the left line and do not allow people to use the alternate entrance. I informed her that we saw a gang of teens using it and said they were glad to know someone who could let them cut the line. It was pretty darned crowded too. The line was out of the doors.
Then at The Haunted Mansion, again my friend showed the GAC and the CMs took us to the regular line and told people,"Excuse us, we need to let these people in the line." The first people they said this to refused. The next set allowed us in but grumbled.
My question is what was wrong with the way it was handled before? My friend's son cannot help having autism. We got a bunch of eye rolls from people in the lines and from CMs. In the past, we were able to bring him and have a very enjoyable trip. This trip has not been as much fun both because of the GAC changes and because of the CM's attitudes towards us when we show
the card.
We do plan to speak to someone in guest services tomorrow when we go back to the MK.
At POTC, my friend showed her son's GAC and the CM pretty rudely directed us to go to the left line. Her son is autistic, he functions at a fairly high level but can lash out with his arms sometimes. We were both on pins and needles because it was so crowded and worried that he might hit someone. After the ride was over, I went over and nicely but firmly told the CM that she might not want to be so flip in her attitude. I also told her that my friend's son had the card for a reason. The CM answered that when it isn't crowded, they direct people to the left line and do not allow people to use the alternate entrance. I informed her that we saw a gang of teens using it and said they were glad to know someone who could let them cut the line. It was pretty darned crowded too. The line was out of the doors.
Then at The Haunted Mansion, again my friend showed the GAC and the CMs took us to the regular line and told people,"Excuse us, we need to let these people in the line." The first people they said this to refused. The next set allowed us in but grumbled.
My question is what was wrong with the way it was handled before? My friend's son cannot help having autism. We got a bunch of eye rolls from people in the lines and from CMs. In the past, we were able to bring him and have a very enjoyable trip. This trip has not been as much fun both because of the GAC changes and because of the CM's attitudes towards us when we show
the card.
We do plan to speak to someone in guest services tomorrow when we go back to the MK.