Funny response from dining CM...I know he was just trying to help but...

[sandybobandy]

So I've been calling dining almost hourly for the last few days trying to get into Le Cellier for Tuesday October 3rd for dinner. Sure it's over-board calling hourly, but in all honesty it's kinda fun "talking to Disney."
Anyway, I got a really nice CM on the phone and he said my name sounded familiar. I explain the situation and he says, "Yeah, I have talked to you before. But Sandy, in all honesty, it's not worth the long distance charges to try every hour. People WILL cancel, but they'll cancel 5 days-2 weeks in advance." I say "Thanks for information. We've got free long distance but I'll keep that in mind."

I realize he was just trying to help but c'mon...what's the harm in trying?


Sandy

 

[Stacerita]

 

[SlightlyGoofy]

That is not so very bad. It is much worse when either your lawyer or doctor recognize your voice when you call.

Slightly Goofy

 

[sandybobandy]

I can't tell if you're laughing at the CM....or at me?!

 

[Stacerita]

I can't tell if you're laughing at the CM....or at me?!

Both.

 

[luvmyboys]

Wow... Someone from Disney trying to help SAVE someone money... (unwanted advice though it was). Mind boggling!

Oh, wait... He wants you to save on your long distance so you can bring those savings staaaiigght to WDW! Nice strategy!

GL getting your ADR Sandy- We loved Le Cellier!

 

[disneyjunkie]

You can use this number

800-828-0228

good luck

 

[lovetoscrap]

That is not so very bad. It is much worse when either your lawyer or doctor recognize your voice when you call.

Slightly Goofy

We had a Doctor's office that not only recognized my voice, but had my phone number memorized for the call back! That was BAD!

 

[SlightlyGoofy]

lovetoscrap, that is not funny at all! I sincerely hope that your phone number has now been forgotten and you can barely remember the doctor's name let alone whatever was ailing you or yours.

Slightly Goofy

 

[DeterminedOne]

Forget what he said and call as often as YOU want. It's not his decision whether it's "worth it". Doesn't sound like he was rude about it, but he crossed the line a little bit. That's JMO. Good luck!

 

[misslissa]

I have worked in Golf reservations at a pretty popular course for the past three years.

There was nothing worse having the same guy call back twice a day and be disappointed because the tee time he wanted wasn't available yet!

I think he was just trying to spare himself the trouble again... they probably all sit around in a room and talk about the people that they have call over and over again with no prevail... if people aren't cancelling, they aren't cancelling.

 

[paulh]

why no do a wait list like dvc do?
Paulh

 

[Harambe]

Hey - when you're finally sitting in the Canada Pavillion, slurping up that cheesy soup, are you going to be thinking . . . "Gee, I feel bad about bothering those poor CMs on the dining line, so I could eat here."

I think not! You go, girl!

 

[photonut]

So I've been calling dining almost hourly for the last few days trying to get into Le Cellier for Tuesday October 3rd for dinner. Sure it's over-board calling hourly, but in all honesty it's kinda fun "talking to Disney."
Anyway, I got a really nice CM on the phone and he said my name sounded familiar. I explain the situation and he says, "Yeah, I have talked to you before. But Sandy, in all honesty, it's not worth the long distance charges to try every hour. People WILL cancel, but they'll cancel 5 days-2 weeks in advance." I say "Thanks for information. We've got free long distance but I'll keep that in mind."

I realize he was just trying to help but c'mon...what's the harm in trying?


Sandy

Do you think they track how many phone calls are being made as we do have to enter either our phone # or our Ressie #?
Maybe he has not spoken to you before but sees on his computer screen that you are a frequent caller and is trying to deter it?
Maybe I watch too much TV and have created some farfetched conspiracy theory?

Good luck anyway!

 

[misslissa]

In both the golf and hotel reservations that I have done, we note the date of the call and put down our initials beside it... so that we can go back and find out if something has been done wrong. Not that it is a great way of keeping track of things, but if most hotels do it, I figure Disney does it with ADRs... it is really efficient in making sure your employees are doing things correctly and people are being taken care of.

And then, you get the people who call repeatedly and repeatedly and it becomes lunchroom talk... everyone knows the name, reservation number and why they keep calling... but that is just if it becomes overkill.

 

[Tissa]

If you have nothing else going on then by all means call every hour if you want, it's their job to answer your questions but I think the guy was actually trying to be nice and letting you know that most people in his experience will cancel two weeks out. I would have told you the same thing.

 

[sandybobandy]

I've enjoyed everyone's responses!

And you know what? I did only call once so far today (will try a couple more times tonight just for fun) but spoke with another really really great CM that actually suggested I try calling first thing in the morning because when guest's deposits are not made by the date they are due, their ressies cancel (we knew that) but also their ADR's cancel (I did not know this!?). So sometime in the middle of the night, maybe everything we are trying to book opens up!

Oh-and his name was Logan. He had an awesome NJ accent.

Sandy Bo Bandy

 

[jcemom]

I change ADRs...a lot. Sometimes I feel rather embarassed about it. I mentioned it to a CM once, apologizing for making changes again. You know what she told me? She said not to worry over it, that she didn't mind at all, because after all, people like me meant job security for CMs like her!

 

[photonut]

I change ADRs...a lot. Sometimes I feel rather embarassed about it. I mentioned it to a CM once, apologizing for making changes again. You know what she told me? She said not to worry over it, that she didn't mind at all, because after all, people like me meant job security for CMs like her!

Thumbs up to this CM!!!
I love her response!!!

 

[julia & nicks mom]

I've enjoyed everyone's responses!

And you know what? I did only call once so far today (will try a couple more times tonight just for fun) but spoke with another really really great CM that actually suggested I try calling first thing in the morning because when guest's deposits are not made by the date they are due, their ressies cancel (we knew that) but also their ADR's cancel (I did not know this!?). So sometime in the middle of the night, maybe everything we are trying to book opens up!

Oh-and his name was Logan. He had an awesome NJ accent.

Sandy Bo Bandy

I wonder if this is true?

I guess if it was someone who was staying concierege and the reservations were linked to their reservation -

but generally speaking your reservations are not tied to your room - you do not have to be staying on Disney property to have an ADR -

can anyone confirm if they actually do this?

OH - and I forgot to say - last year I called EVERDAY TWICE a Day for CRT when we scheduled a trip a month out - and two weeks before - I ended up with my choice of two times!!

HANG IN THERE!!