Bitsmommy
DIS Veteran
- Joined
- Nov 20, 2009
- Messages
- 538
First off forgive me if there are typos. I am on my iPhone. However, I need to vent and just had the worst experience I have ever had while eating! Ever!!! We are a family of 4.
Myself, DH, DS-7, DS-2. We were sat promptly. After 10 minutes we were greeted by the server. He asked if we were on the dining plan- fine. Asked to see my card- KEPT it!! Which is odd, but honestly, I was tired and thought he gave it back. So it takes an extended amount of time for myself and DH to get our drinks. We had to ask several times for our sons' drinks. Then, we waited to order. And waited and waited and waited. But, we weren't going to let anything ruin vacation.
Finally we get our food, after watching him hold it on a tray for 5-7 minutes having a conversation about types of fish with another table. I ordered 2 sides for my DS-2 because he is very hard to feed, but enjoys asparagus. Those were our of pocket and I don't mind paying for them. When the sides were delivered, I asked for a plate for my child. He picks up his bread plate and tells me "this will work." I tell him I would like a real plate for my child and eventually get it.
Then, we are about 2/3 of the way through dinner and our serve drops a tray of glasses. Glass flies everywhere. And by everywhere I mean all over my husband, myself and my children!!! All over the table! Everywhere!! Honestly, I have never in my life seen glass fly like that! We pulled glass off both of my sons' heads and shirts. He asks if we are ok, I tell him that I didn't think that any of us were cut yet, but I didn't think our food was safe to finish. Both DH and I had an entire lobster tail and all if our sides remaining. He agreed and took everything. Meanwhile, we are stuck standing away from the table for over 20 minutes. No one comes to help us, finish cleaning up all of the glass, everywhere. NOTHING!!
Finally a manager shows up, tells us he is sorry and asks us if we want dessert we say no. Then, the server tells us that we should get the dessert because it is included in our meal plan. At this point I am so livid and my children are still hungry I just tell him to get some dessert to go- fine whatever. So he tells me that he is getting me a 1/4 of crab legs, we tell him no because we are in a hotel room. The manager comes out tells us that our meal will be taken care of. I sent my DH and the boys outside because there is still glass everywhere. And I wait and wait and wait! Over 15 minutes later he comes hands me bags and tells me to wait one minute he has my checks to sign. He had my key to the world card and had already charged my card!! I explain to him that the manager said it was taken care of. He said no that they were taking care of my sides. I tell him I am not paying for food that I didn't get to even eat. He leaves, I go back outside to get my husband, he comes back and says that they will take off one adult meal!!! Meanwhile, I have so much glass in the bottom of my shoes (teva mush Flip flops) I will never get it out and will have throw them away and we found a piece in my sons diaper!! Don't ask me how it got there! I have never seen so much glass fly so far. My DH tells them that we have to leave there and go feed our kids! Not to mention ourselves!!! He also says that he has been pulling glass off himself and his children for over a half hour! I just wish you could have seen us looking like crazy people holding cell phone flash lights over our kids in the middle of the restaurant.
In the end, we didn't pay for anything.
I feel like an accident could have happen to anyone, but the way it was handled was horrible!!!! I am so disappointed!! Just needed to vent.
Myself, DH, DS-7, DS-2. We were sat promptly. After 10 minutes we were greeted by the server. He asked if we were on the dining plan- fine. Asked to see my card- KEPT it!! Which is odd, but honestly, I was tired and thought he gave it back. So it takes an extended amount of time for myself and DH to get our drinks. We had to ask several times for our sons' drinks. Then, we waited to order. And waited and waited and waited. But, we weren't going to let anything ruin vacation.
Finally we get our food, after watching him hold it on a tray for 5-7 minutes having a conversation about types of fish with another table. I ordered 2 sides for my DS-2 because he is very hard to feed, but enjoys asparagus. Those were our of pocket and I don't mind paying for them. When the sides were delivered, I asked for a plate for my child. He picks up his bread plate and tells me "this will work." I tell him I would like a real plate for my child and eventually get it.
Then, we are about 2/3 of the way through dinner and our serve drops a tray of glasses. Glass flies everywhere. And by everywhere I mean all over my husband, myself and my children!!! All over the table! Everywhere!! Honestly, I have never in my life seen glass fly like that! We pulled glass off both of my sons' heads and shirts. He asks if we are ok, I tell him that I didn't think that any of us were cut yet, but I didn't think our food was safe to finish. Both DH and I had an entire lobster tail and all if our sides remaining. He agreed and took everything. Meanwhile, we are stuck standing away from the table for over 20 minutes. No one comes to help us, finish cleaning up all of the glass, everywhere. NOTHING!!
Finally a manager shows up, tells us he is sorry and asks us if we want dessert we say no. Then, the server tells us that we should get the dessert because it is included in our meal plan. At this point I am so livid and my children are still hungry I just tell him to get some dessert to go- fine whatever. So he tells me that he is getting me a 1/4 of crab legs, we tell him no because we are in a hotel room. The manager comes out tells us that our meal will be taken care of. I sent my DH and the boys outside because there is still glass everywhere. And I wait and wait and wait! Over 15 minutes later he comes hands me bags and tells me to wait one minute he has my checks to sign. He had my key to the world card and had already charged my card!! I explain to him that the manager said it was taken care of. He said no that they were taking care of my sides. I tell him I am not paying for food that I didn't get to even eat. He leaves, I go back outside to get my husband, he comes back and says that they will take off one adult meal!!! Meanwhile, I have so much glass in the bottom of my shoes (teva mush Flip flops) I will never get it out and will have throw them away and we found a piece in my sons diaper!! Don't ask me how it got there! I have never seen so much glass fly so far. My DH tells them that we have to leave there and go feed our kids! Not to mention ourselves!!! He also says that he has been pulling glass off himself and his children for over a half hour! I just wish you could have seen us looking like crazy people holding cell phone flash lights over our kids in the middle of the restaurant.
In the end, we didn't pay for anything.
I feel like an accident could have happen to anyone, but the way it was handled was horrible!!!! I am so disappointed!! Just needed to vent.
Hit Captains Grill. It is our favorite. We will go there instead.
and I don't just hug anyone. Please have a better day. 
your way! 
