I would like to add a night to our package in Sept/Oct, which included the Free Dining promotion. I have been told by a CM with a supervisor with her that I could add the night but I would have to go with a Poly GV room, instead of GVC, for the entire length of the stay. They said if I did not want to go with that I could hold out for adding the GVC night as soon as a package GVC room became available for the one night I want to add. They suggested I keep calling until something opens up.
So, I have done that. Except that the CMs that I get when I call plug in the one night and of course do not get the GVC option because there is a 3 night minimum for booking concierge. So, I explain that. Then they plug in all 9 nights, which of course barring some miracle is not going to find a package for my entire stay. When I try to explain that somehow I need them to look for a package GVC room just for that night and gently suggest that perhaps a customer service person could assist them . . . I get a firm, I'm sorry there are no rooms that match your description available.
How am I ever going to find the room I want? I do not think that the package room is going to be 'labeled' as a package room in the system since the promotion is over. However, the customer service person said specifically that if someone cancelled their package that included that category of room for the night I want, I could add it to my existing package.
I think I am just not able to explain it simply enough to the reservation CMs so they can find what it is I am looking for. I expect that as the 45 day window begins to close on some folks with this package for the night I want that rooms will open up. But how do I get it?
Any suggestions would be greatly appreciated!
So, I have done that. Except that the CMs that I get when I call plug in the one night and of course do not get the GVC option because there is a 3 night minimum for booking concierge. So, I explain that. Then they plug in all 9 nights, which of course barring some miracle is not going to find a package for my entire stay. When I try to explain that somehow I need them to look for a package GVC room just for that night and gently suggest that perhaps a customer service person could assist them . . . I get a firm, I'm sorry there are no rooms that match your description available.
How am I ever going to find the room I want? I do not think that the package room is going to be 'labeled' as a package room in the system since the promotion is over. However, the customer service person said specifically that if someone cancelled their package that included that category of room for the night I want, I could add it to my existing package.
I think I am just not able to explain it simply enough to the reservation CMs so they can find what it is I am looking for. I expect that as the 45 day window begins to close on some folks with this package for the night I want that rooms will open up. But how do I get it?
Any suggestions would be greatly appreciated!