MouseOfCards
Finally jumped in . . .
- Joined
- Feb 11, 2016
We started booking excursions for our Alaska cruise right after midnight on the first day that bookings were open to us. There was one particular excursion that required all participants to be 5 or older. We were able to book it for all the members of our large party except for one child who would turn 5 the day before that excursion.
We called DCL when their phone lines opened and explained the problem. The cast member said he could see that the child would be the required age at the time of the excursion, but the system only looks at age at the time the cruise begins. He completed a form so that the child could be added, but checked and said that the excursion was already sold out and we were pretty much out of luck.
So frustrating! Has anyone else experienced this problem?
We called DCL when their phone lines opened and explained the problem. The cast member said he could see that the child would be the required age at the time of the excursion, but the system only looks at age at the time the cruise begins. He completed a form so that the child could be added, but checked and said that the excursion was already sold out and we were pretty much out of luck.
So frustrating! Has anyone else experienced this problem?