We are going to be in Southern California for three days in September and decided to book the Disneyland hotel with DVC points.
Before I could book, the CM told me that I had to be aware that I would be getting an UNrefurbished room at the DLH. I was surprised because I've been checking the Disneyland DIS Board and everyone who was there recently said that ALL the rooms are now refurbished. When the DVC CM insisted that they were only booking the old rooms, I asked her to call out to the resort and check the status of the construction. After being on hold for about one minute, the CM came back and again insisted that any room booked through DVC at DLH would be UNrefurbished.
I decided not to book without being sure of what I was getting so I called the DLH directly. They assured me that ALL rooms were refurbished and that DVC was giving out incorrect information.
I get so frustrated with DVC MS! This is not the first time that I've received incorrect information or a CM is unknowledgeable. I am also angry that my request to verify construction status with the hotel was never actually done but the Disneyland-specialist CM pretended it was.
I fully understand that all these Disney pieces (DVC, DCL, Resorts) are separate entities--the excuse they always give for communication issues. It is an utter lack of good management practices that ALL parts of Disney are not kept up to date and trained on issues that affect their operations.
Frankly, we've been DVC members for 16 years and in the last few years, have been really disappointed with DVC's service, cutting corners and forcing members into competition for availability. If they intend to keep growing at a rapid rate, they are going to have to do a better job servicing the expanding membership.
Before I could book, the CM told me that I had to be aware that I would be getting an UNrefurbished room at the DLH. I was surprised because I've been checking the Disneyland DIS Board and everyone who was there recently said that ALL the rooms are now refurbished. When the DVC CM insisted that they were only booking the old rooms, I asked her to call out to the resort and check the status of the construction. After being on hold for about one minute, the CM came back and again insisted that any room booked through DVC at DLH would be UNrefurbished.
I decided not to book without being sure of what I was getting so I called the DLH directly. They assured me that ALL rooms were refurbished and that DVC was giving out incorrect information.
I get so frustrated with DVC MS! This is not the first time that I've received incorrect information or a CM is unknowledgeable. I am also angry that my request to verify construction status with the hotel was never actually done but the Disneyland-specialist CM pretended it was.
I fully understand that all these Disney pieces (DVC, DCL, Resorts) are separate entities--the excuse they always give for communication issues. It is an utter lack of good management practices that ALL parts of Disney are not kept up to date and trained on issues that affect their operations.
Frankly, we've been DVC members for 16 years and in the last few years, have been really disappointed with DVC's service, cutting corners and forcing members into competition for availability. If they intend to keep growing at a rapid rate, they are going to have to do a better job servicing the expanding membership.
Bill
