Frozen Ever After and getting DAS return time?

[gap2368]

This is one the things I hate about guest services. Some say they can't do certain things as the system won't allow it and the next day you get someone who can do the impossible. Everything they do is up to the person you draw. I get mixed results when asking about this when I first get to the park so I stopped asking as to avoid a confrontation. The inconsistency drives me NUTS. Either it is a policy or it is not.

The same thing happens to me I was trying to do it for a ride I have problems just being I the area and still it was no