We had bought a flight from them when they announced the start of flying out of DC, we found a special sale price of $15 but recently read the horrendous reviews and decided to take the loss and instead fly out of Richmond (where we live) for $69. I'm much happier with our choice, I wish i hadn't wasted the money on the frontier tickets, but I feel more confident with SW and I like that we can change our flights for no fee and get two bags checked for free.