For those who have already called in to cancel…..

[squirk]

….are you being asked by the CM why you are cancelling? Or are they just processing the cancellation with no questions asked?

 

[vrneuroh]

We haven’t decided yet to cancel our November cruise or not. If we do, I would tell them the reason even before they ask. I think they need to know the reasons. For us, having to pay full price for reduced offerings isn’t making us too thrilled.

 

[bcwife76]

I've cancelled several cruises over the years (both pre pandemic and during the pandemic) and not once have they ever asked why. They always say the exact same thing "Oh I'm sorry to hear that, of course I can help you with that." Not like you need to give a reason to cancel.

 

[squirk]

I've cancelled several cruises over the years (both pre pandemic and during the pandemic) and not once have they ever asked why. They always say the exact same thing "Oh I'm sorry to hear that, of course I can help you with that." Not like you need to give a reason to cancel.

Right. I’m sure they don’t want to come off as intrusive or nosy.

 

[bcwife76]

Right. I’m sure they don’t want to come off as intrusive or nosy.

Especially if they want to try and keep your business down the line ;-)

 

[squirk]

Especially if they want to try and keep your business down the line ;-)

Yeah, I was just wondering in the big thread if they had a interest in collecting info over the next few days or weeks on why people were cancelling - namely, was it because of the COVID policy announced today.

Not that the feedback would cause them to change the policy, but I'd think they'd be interested in what ticked people off the most - masks, kids clubs, shows, virtual queues, etc.

But you are right - I wasn't thinking about how asking someone why they are cancelling might be overreach.

 

[DCLMP]

Yeah, I was just wondering in the big thread if they had a interest in collecting info over the next few days or weeks on why people were cancelling - namely, was it because of the COVID policy announced today.

Not that the feedback would cause them to change the policy, but I'd think they'd be interested in what ticked people off the most - masks, kids clubs, shows, virtual queues, etc.

But you are right - I wasn't thinking about how asking someone why they are cancelling might be overreach.

I'm sure there will be plenty of people that will take it out on the CM's. They'll never get the chance to ask.

 

[DIS_MIKE]

I called after my second cruise was canceled to get my money back last August. Surprisingly, the CM was very persuasive in talking me into keeping my money and initial deposit with Disney. She keep reiterating that I had the 125% FCC and that it was a great value. It was a bit strange but I gave in to the CM and kept things as they were. Called a few months alter to book my cruise for the following Sept and here we are...it may end up sailing now!

 

[Freeman867]

I'm sure there will be plenty of people that will take it out on the CM's. They'll never get the chance to ask.

And those people are jerks. I get the not being happy with how a private company runs their operation, but the CMs had absolutely nothing to do with the decisions and I'm sure will give you a full refund no questions asked so you can be on your merry way.

 

[DCLMP]

And those people are jerks. I get the not being happy with how a private company runs their operation, but the CMs had absolutely nothing to do with the decisions and I'm sure will give you a full refund no questions asked so you can be on your merry way.

So true. With the shortage of labor out there and all the jobs available, they're probably not too concerned about DCL's future. If they get tired of people screaming at them they'll go find another job.

 

[squirk]

I called after my second cruise was canceled to get my money back last August. Surprisingly, the CM was very persuasive in talking me into keeping my money and initial deposit with Disney. She keep reiterating that I had the 125% FCC and that it was a great value. It was a bit strange but I gave in to the CM and kept things as they were. Called a few months alter to book my cruise for the following Sept and here we are...it may end up sailing now!

I suspect they must have some kind of retention metric, where they are evaluated on how many cruises they are able to “save” by convincing a customer calling in to cancel to instead just move the sail date (thus keeping the money with DCL).

 

[bakerworld]

When DCL cancelled our May '21 cruise they sent an email saying our refund would be on the card used. They never offered rescheduling. Luckily I had already heard via the forums and had contacted our TA so she was able to salvage our discount and half of our OOC.