For those of us displaced from AKV Concierge

[2Princes2Princesses]

That is very interesting. Maybe the 2bdr CL rooms are not affected. I have a 2bdr CL room booked and still haen't gotten the "call"

We were in a 2BR for the same week as you are.

 

[mykidsintow]

I have 3 rooms books at AKV for Oct 12-17th. Is tis strictly CL?

 

[LIFERBABE]

I have 3 rooms books at AKV for Oct 12-17th. Is tis strictly CL?

Yes, only concierge level is supposedly impacted. No reports of anyone being displaced in the other categories.

 

[Juliet25]

Well talked to them today. They tried to find us a bigger room and could not. But they will try to find a bed or something so my son doesnt have to sleep on the floor.

Awesome. All I asked for was beds to accommodate 9. I was told that our SSR confirmation would have all 9 people listed, so everyone should have room keys. If not.....if you hear some freaking out on 10/19...that will be me.

Honestly, this whole things is ridiculous. And the other person on this thread who said, oh big deal, it is the same accommodations, who cares......put one of your kids on the floor in your room next vacation. Okay?

I don't understand if some of these villas will be open, why they moved us. We have 9 people and I dont know why they would give us a room that holds less people and keep someone with less than 8 in the 2BR villa at AKV?

I guess we are SOL. There are not rooms that will accommodate us available, according to MS. I am so aggravated.

I'd be mad too. Vacations take a lot of planning and anticipation. I assume if you wanted to stay at SSR, you would have booked there (it's fairly easy--not at all like booking something like AKV-Concierge!). How stupid of Disney to think that Concierge level at AKV is comparable to SSR.

I do hope they go the extra mile for you guys. It sets a bad precedent if they don't.

 

[Dean]

To update for this thread, too:

I went on Disney.com for the heck of it and found there is an OKW grand villa for my dates. The person I spoke to yesterday at MS told me there was NO availability in anything "that would better accommodate our party size."

I know they trade out and whatnot, but to tell me to bring an air mattress or they would get a cot and that she looked and there was "just nothing bigger available." It took me all of 2 seconds to find this.

I am due to call on 8/22 for our March reservations. I dont even want to bother at this point.

DVC has no access to the units owned by DVD or reserved with points traded out by members. It's the same old "available cash but not for points" discussion we've had many times. Certainly this is a special situation and DVC could ask CRO (or the next level up) to release rooms for this purpose, but they would not be required to do so and DVC would not have control.

 

[famsen]

For those who have gotten the call; what does your reservation show at dvcmembers.com? Does your original reservation still show up? If you have been moved, is your new accomofations showing up online now?
Just wondering if there is a way to know for sure what is happening with my reservation if I check the member's site. Thanks

 

[atpatt]

I checked ours about 10 minutes after The Call, wanted to make sure my returned points were there, and our info had already changed.

 

[jade1]

DVC has no access to the units owned by DVD or reserved with points traded out by members. It's the same old "available cash but not for points" discussion we've had many times. Certainly this is a special situation and DVC could ask CRO (or the next level up) to release rooms for this purpose, but they would not be required to do so and DVC would not have control.

If they can move POP guests to SSR, I assume they control the SSR rooms they use then. What about using DVC points to stay at POLY/GF? Couldn't they offer those rooms since they are available to DVC, and available on Disney.com?

 

[2Princes2Princesses]

Well, the GV was just as I suspected and Dean said...out of DVC's inventory.

But I do have good news. We are now in a 2BR and a studio at SSR. We received a $225 room credit for snacks because we lost the lounge and will have daily housekeeping. I am NOT being charge the points for the studio, just the 2BR. I am satisfied with that.

Tara was the person I spoke to and she did what I expected them to do at the beginning.

I am, of course, disappointed about the concierge level and the fact we have to split up a little. But I now at least feel like DVC has done something to accommodate our party and to make up a little bit for moving us.

 

[irish dancer]

Our drama continues........Just received a call back from Mary again. She had just gotten an update from inventory (?) and we are not moving, we'll be staying at AKV.

Hopefully this is the end for us, I don't think I could take any more rollercoaster rides unless they are of the ride kind.


2Princes2Princesses - I'm glad they've at least given you enough space for you party size. That was my issue too with a 1br at BWV.

 

[atpatt]

Okay, really, they have got to stop the madness.

I'm glad that things are looking up as far as making guests happy, but man, what a big mess!

 

[Disneyhappy]

Well, the GV was just as I suspected and Dean said...out of DVC's inventory.

But I do have good news. We are now in a 2BR and a studio at SSR. We received a $225 room credit for snacks because we lost the lounge and will have daily housekeeping. I am NOT being charge the points for the studio, just the 2BR. I am satisfied with that.

Tara was the person I spoke to and she did what I expected them to do at the beginning.

I am, of course, disappointed about the concierge level and the fact we have to split up a little. But I now at least feel like DVC has done something to accommodate our party and to make up a little bit for moving us.

I know it is not AKV Concierge but I think they have finally provided a somewhat comprable alternative. The 9 in a 2BR wouldhave been very tight. There is no room to place a cot. We had 5 in a 1 BR (trsut me, never again!) and we had to place a twin air mattress under the snack bar counter in the living room. A full or queen air mattess would not have fit.

 

[Dean]

If they can move POP guests to SSR, I assume they control the SSR rooms they use then. What about using DVC points to stay at POLY/GF? Couldn't they offer those rooms since they are available to DVC, and available on Disney.com?

DVC wouldn't have the power to do so. DVD might if they ante up the money. Ultimately it all comes down to money and an assignment of who's at fault/risk. As I noted previously, I suspect AKL is the main at risk entity and they are unwilling to fork over the dollars. And likewise DVC isn't willing to ante up since they don't see it as their fault. The issue you refer to is a little different in that those were cash rooms already that were owned by DVD and would have likely gone empty otherwise.

Well, the GV was just as I suspected and Dean said...out of DVC's inventory.

But I do have good news. We are now in a 2BR and a studio at SSR. We received a $225 room credit for snacks because we lost the lounge and will have daily housekeeping. I am NOT being charge the points for the studio, just the 2BR. I am satisfied with that.

Tara was the person I spoke to and she did what I expected them to do at the beginning.

I am, of course, disappointed about the concierge level and the fact we have to split up a little. But I now at least feel like DVC has done something to accommodate our party and to make up a little bit for moving us.

A more reasonable option given that there's no real choice. IMO, DVC should have presented something similar up front, why have to be the squeaky wheel just to get something "somewhat" comparable. Or they could have done what the airlines do, start calling and offering until they got enough takers.

 

[CandleontheWater]

I'm glad that the individual with 9 people in their party got everything sorted out. If any of the rest of you are in a room that is too small for your party size, I would not get off the phone until they offer you something that accomodates everyone in your group. It is technically against fire codes to have extra people in the room and as such against the law. Let them know that you will report them for breaking fire codes, and I bet they'll find something open real fast. I feel for everyone who got bumped, but it is a safety issue for those who are being forced into too small accomodations.

 

[Mississippian]

Wow,

What if you called member services and you accidentally booked a wrong day for your reservation. I suppose when you call back that Disney should be able to demand hundreds of dollars upfront to cancel your reservation.

Or how about this, maybe you can stay at the Boardwalk and if they are mopping the floor in the lobby and you accidentally walk accross it - OMG you made a mistake, your screw up should certainly result in extra charges to your room to compensate the additional time and effort that the employee has to re-mop where you walked.

Get real people!

I am so tired of people thinking they are owed everything and this sense of entitlement that people feel they should always have.

People and businesses make mistakes. Then when they offer something - OMG "I want more" - never enough.

Grow up people. Stop whinning and stop making my membership dues go up!

David,

The DVC system requires that the members make their reservations almost a year in advance. There is no room for changes down the road, because there are no decent rooms left. One is left with the option of taking a room in a glorified apartment house.

These people paid consideration for the AKV vacation club points. They made their reservations well in advance. DVC had a contractual duty to honor those reservations. DVC breached that duty. They are entitled to compensation.

And just so you will know, if you make a DVC reservation and cancel it within 30 days, you may end up unable to use your points. And if you have borrowed points to make the reservation, tough, those points could be lost, too. So the DVC members have certain duties, too, and if they breach those duties they must pay compensation to DVC in terms of forfeited or unusable points.

The real kicker to all of this is that people are not only being denied their rooms, but DVC is attempting to shunt them off to what many find a highly undesirable resort. It's wrong and Disney should pay.

 

[Mississippian]

DVC has no access to the units owned by DVD or reserved with points traded out by members. It's the same old "available cash but not for points" discussion we've had many times. Certainly this is a special situation and DVC could ask CRO (or the next level up) to release rooms for this purpose, but they would not be required to do so and DVC would not have control.

Dean, this isn't really correct. If they are available for money, DVC has access. Now they might have to pay hard, cash dollars for the rooms, but they have access.

It is their breach. They have a duty to remedy their breach, with cash money if necessary.

 

[OurDogCisco]

Dean, this isn't really correct. If they are available for money, DVC has access. Now they might have to pay hard, cash dollars for the rooms, but they have access.

It is their breach. They have a duty to remedy their breach, with cash money if necessary.

So as a member are you willing to pay extra in Maintenance fee for the displaced owners? Should this fee be charged to all members or just members of AKL?

 

[Mississippian]

So as a member are you willing to pay extra in Maintenance fee for the displaced owners? Should this fee be charged to all members or just members of AKL?

Just AKL. What you do if find the person to BLAME for this mess. I think it may not be DVC at all. But whoever is to BLAME should pay. In other words, the person or entity who breached their duty should pay for the remedy.

If it means I have to pay higher dues, so be it. I think it is better for everyone to pay a few cents more in dues than to have random members selected to have their vacations ruined.

 

[OurDogCisco]

Just AKL. What you do if find the person to BLAME for this mess. I think it may not be DVC at all. But whoever is to BLAME should pay. In other words, the person or entity who breached their duty should pay for the remedy.

If it means I have to pay higher dues, so be it. I think it is better for everyone to pay a few cents more in dues than to have random members selected to have their vacations ruined.

I take it you've never remodeled a house... Things never go as you planned no matter how hard you try.

I guess... I have a different take on this because I think owning a timeshare is way better than owning your vacation home as a standalone. Yes... I'm totally bummed for those displaced AKL conceirge guests. It would be a bummer but I don't see how this would be different if you owned your own vacation home. Let's say some work had to be done and the only time to get the work done was during the week you planned to use your own vacation home. You'd be out of a vacation that you already paid airline tickets for and made ADRs, bought park tickets, etc... So, what would you do? Probably reserve somewhere else and pay out of pocket for the extra expense even though you have vacation home in the area. At least, DVC can put the people up at another location.

I'm not sure there would be a solution that would make everyone happy. Personally, while I think it is cheap to buy DVC compared to other timeshares from the developer... I find the mf a bit high especially for the area. So, I wouldn't want my fees to go up..

 

[famsen]

I take it you've never remodeled a house... Things never go as you planned no matter how hard you try.

I guess... I have a different take on this because I think owning a timeshare is way better than owning your vacation home as a standalone. Yes... I'm totally bummed for those displaced AKL conceirge guests. It would be a bummer but I don't see how this would be different if you owned your own vacation home. Let's say some work had to be done and the only time to get the work done was during the week you planned to use your own vacation home. You'd be out of a vacation that you already paid airline tickets for and made ADRs, bought park tickets, etc... So, what would you do? Probably reserve somewhere else and pay out of pocket for the extra expense even though you have vacation home in the area. At least, DVC can put the people up at another location.

I'm not sure there would be a solution that would make everyone happy. Personally, while I think it is cheap to buy DVC compared to other timeshares from the developer... I find the mf a bit high especially for the area. So, I wouldn't want my fees to go up..

I am one of those that has my AKV Concierge ressies during the time period affected by this mess. It just so happens I have not received a call and everyone I have spoken with has told me I will not be displaced. I won't believe anything until I have my room key in hand.
Anyway, I don't see why maintenence fees should have to go up at all in regards to situations like this. It's the price of doing business and at times you have to take care of errors made by those that work for your company and make good to your clients if you made mistakes.