Virgin used to be the leaders in transatlantic travel. Unfortunatley the past few years has seen a big decline in quality of service, food and planes.
We always take our own food now, only had 1 good meal in the past 8 flights. Staff hit and miss but thats same with many airlines, and as for the planes it depends which you get, the last flight we had could not use the headsets in 2 of the 3 seats, jack plug holes too worn. Flight before that the had big problems with the whole entertainment system, also broken seat that would not stay upright.
They are not great but they get you there and direct, we only use them because of Miles and money scheme with great prices and only direct carrier we can use for a 25 night trip from Manchester.