We rented through the owner (townhouse in Dec 2010), but Florida Sun was the management company and they were fantastic to deal with. We didn't have major issues (coffee pot was cracked), but they arrived within an hour or two of our call (with a new coffee maker) and fixed the few other very minor things we had asked about. We may only rent properties that are managed by them in the future because they were so easy to deal with....it really made a difference compared to the 2 other companies we experienced on past trips.