FL Tours review from our trip

[bigbabyblues]

To start off, we had a last-minute change of plans. We were supposed to fly in on Sunday around noon, and be picked up by FL Tours. Due to Jeanne, we flew in late Friday night and went to an airport hotel, and needed to be picked up by FL Tours on Saturday, a day earlier than expected; we changed our plans on Thursday (the day before we left), which was less than 48 hours notice. DH called FL Tours to see if they could still get us with such short notice, and Andy (I'm guessing that's who he talked to) was very nice, and said the earliest they could put us down for was noon, since they were full the rest of the morning, but he'd call if they could get us earlier. About 10:45 or so on Saturday, we were just hanging around the airport hotel, waiting, and sure enough, someone from FL Tours called and said they could be there in about 15 minutes. Renata picked us up in the van, which was really clean, air conditioner running, and she was so nice, we really liked her. She helped to load our luggage, had the booster seat for my DS waiting in the seat of the van; the booster seat was a newer Graco, very similar to the one we use at home, and it was in excellent condition; no stains, tears, or anything like that. She had a DVD player in the van and popped Toy Story in for the boys to watch on the way to the resort. She was a great driver, didn't go too fast (or too slow, lol), very safe, no sudden lane changes or anything like that, talked with us off and on, very friendly. We were a little nervous about the hurricane, and she told us a little of what to except, things like that. When we got to Movies, she helped us unload our luggage, wrote out our receipt, went over our pickup date and time, and didn't have a problem at all when I asked to change the time to allow DH to do some shopping at the airport. Gave us the number and said to let them know if we had any other transportation needs during our visit and promised that Andy would call us the day before to confirm our pickup. On Sunday afternoon, there was a message waiting for us from Andy. He was just confirming the time and location to pick us up, very nice sounding, left the number for any questions, which we didn't have any. On Monday morning, we were a couple minutes behind getting out to meet the driver, but Ricardo was there waiting for us, booster seat in place, doors open, helped us load our luggage, stroller, etc., very friendly and polite. He was also an excellent driver, talked with us some, asked about our stay and had Toy Story starting when we got in the van. He dropped us off right at the Delta ticket counter, helped unload our luggage and made sure we were all set, and he was off.

It was a wonderful experience, and we will definitely use FL Tours again.

Thanks Andy and staff!!!

Steph

 

[bjakmom]

Renata picked up DH in Jan to join the rest of us at BWV - he said the service was great ! We had a little snafu with friend's pick-up - mostly our fault, not Fl Tours - andy returned our call within 10 minutes and was very understanding - we won't hesitate to use FL Tours again, either !

 

[danny1649]

Using them on December trip and looking forward to a wonerful experience.

 

[hAm53]

thanks for the review. we'll only use fl tours because they're such nice people.

 

[4greatboys]

We have used them 3 times before and have been happy with our service. Even when our flight was delayed by 1.5 hours Renata was at the airport to pick us up when we got in. It was great not having to wait anymore than we already had. We have had very good service from there