Fisher-Price won't be under my Christmas Tree

[bettymae1121]

wow, I'd only call the maker if the item was outside the return policy of the retailer but still within warenty. If it's within the return policy, it's easy. Just take it back to the store, tell them it's defective (if you still have the box and/or receipt, great, if not it's still not usually a problem) and pick out a new one or just get a refund or store credit.

 

[C.Ann]

Unless an awful lot has changed, you are going to be hard pressed to find any toys for your child that will come close to standing up to time, use, and abuse like FP toys do..

I still have FP toys from when my kids were little (I'm 62 now) and they're being passed on to a third generation!!

You received a defective toy - it happens - and a rep that was lazy and nasty.. I would never ban all FP toys over a one time incident like that..

If you get the new one - and it lasts and lasts and lasts - will you still be dead set against FP toys?

 

[cari12]

OP, this is excellent advice. I hope you can take a minute, take a deep breath, and decide you are probably over-reacting. You have a long, long, LONG way to go in your parenting journey if your child is only 6.5 months old. Please get some perspective from this thread and make it easier on yourself in the long run. Maybe you could adopt a three strikes and you're out policy instead of this harsh banned for life stance you are currently taking.

Because you are going to want to be able to buy that sweet baby her first American Girl doll so she can go to the tea party with her friends and if she has to say, "Mommy won't buy that for me because when I was a baby someone at Fisher-Price was rude to her on the phone" she is going to think you are crazy. And it is hard enough to deal with a preteen without adding fuel to the fire.

This We had been given a FP baby monitor as a shower gift. The thing stopped working at around 8 months. I called FP and they said to send it back and they would replace it. I told them that I would have to go buy a new one as I needed a monitor in the meantime. So they sent out gift certificates for the value. So we bought a different brand monitor right away and used the GC's on a stand and play toy which was perfect for DD.
Your baby will miss out on so many great toys without FP and as stated above, you need to not sweat the small stuff because the journey is just beginning. It's a $40 toy, not something threatening your baby's safety or health.

 

[cari12]

Instead, at the suggestion of my husband, I am going to buy a new one and return the defective toy to the retailer. I won't have to pay postage, find a box, or wait 4 weeks. Since clearly Fisher-Price doesn't value my time. I even told the customer serive lady this plan and she could have cared less. I guess they won't be looking into why the toy was not working correctly.

Sure they will, the store will return it as a defect and then they will investigate.

 

[Tinijocaro]

I never cared much for the typical toys that they sell for babies-bells, lights, whistles, and really no substance. They do not encourage quiet creative play- they create kids who expect toys to "do something".

My daughter is 6.5 months old, and an only child. My mom wanted to encourge her "sitting up" skill so she purchased her a Topzy Tumblers Twirling Tumblin Fun Park, made by Fisher-Price (I had to google to find the name of the toy). We have now had the toy less than 2 weeks. My daughter enjoys the toy (mostly because it moves and makes tons of noise), but it stopped working (the gears in the motor that turn the ferris wheel part are grinding and sometimes do not move). Keep in mind this is not an issue of rough play, since she can really only observe the toy in action when an adult plays with her. I know things can break at any time, but this was disappointing.

So since the toy was new, I called Fisher-Price this morning. Their customer serive was lacking to say the least, and the representative was snarky. They are willing to replace the toy, however I first have to mail the defective toy back to them (which I am fine with--I don't need a broken toy, and hopefully it will help them fix the problem going forward).

Here is where it started to go downhill--I have to pay postage on the broken toy! When I pointed out that a $40 baby toy that only lasted a week was a real disappointment and that I think asking the customer to pay for postage to them was ridiculous the lady acted like I was nuts. She finally agreed to send me a mailing label, but basically said it would be a 3-4 week turn around time.

Instead, at the suggestion of my husband, I am going to buy a new one and return the defective toy to the retailer. I won't have to pay postage, find a box, or wait 4 weeks. Since clearly Fisher-Price doesn't value my time. I even told the customer serive lady this plan and she could have cared less. I guess they won't be looking into why the toy was not working correctly.

So everybody, be warned. I will be telling everyone that they can skip Fisher-Price for my daughter this year. Which is a real disappointment, because half of my list for her holiday gifts were their products. I saw some really cute things that I thought she would like, but not with defective products and customer serivce that stinks.

 

[happygirl]

Toys break, how sad your child will miss out on the fun FP toys they are at there

 

[WeLoveLilo05]

I think OP will be buying FP items in the near future and she is just blowing off some steam. They make some pretty neat stuff, little people, those little mommy dolls, power wheels, loving family, the thomas the train sets, etc.

My mom had so many things in her attic that were mine that my daughter is/has played with. I have put away DD's "little people" sets for when we have more kids b/c they are so durable and cute.

I once had a terrible experience with Disney Dining, I just hung up and called again to get a different representative b/c that particular one clearly did not want to be bothered and had an attitude, I didn't think Disney needed to be banned just her.

 

[Alesia]

You're making a mountain out of a molehill.

 

[Mokat76]

I was just completely disappointed in the customer service I received. This is the first time I have ever called Fisher Price regarding a toy and like I said I will be revisiting my Christmas list and excluding their products.

Silly me I just expeced a company to want to stand behind their product.........[/QUOTE]

You talked to ONE CR rep and had a bad experience. And now you're writing the whole company off?

Geez. Over-react much?