First trip as members, issue with room

[DEDisneylover]

We’re here at bay lake, first trip as members and have family with us, in a 2BR. We barely had the door open at check in and the crazy strong odor of curry hit us. It was 10pm and they came and sprayed but if we moved rooms we wouldn’t have had nearly as nice a view. They came and did something the next day but nothing has touched the smell. What would you do? Should I call member services or maybe the manager at hotel? I am not a complainer normally but I spent a ton of points for this and the smell is so rough.

 

[crazywig]

Go to the front desk and complain. They need to take that room out of service and clean it.

 

[cruisin5]

Go to the front desk, calling won't get you anywhere.

Meanwhile, turn on any exhaust fans and open the balcony doors to get some fresh air circulating.

If it's coming from the kitchen, keep the doors to the bedrooms shut.

Be prepared to move rooms!

(I love the smell of curry though!)

 

[_auroraborealis_]

Calling MS will be especially futile. Go to the desk.

 

[Sandisw]

While I realize the view may not be as good, I would as,k to be changed since it is an issue. I don’t complain either, especially since things happen, but having to stay ina room with a smell is not what I considered complaining, but just expecting a pleasant experience.

 

[nordkin]

It does no good to contact member services. Walk to the front desk and talk to the manager. I also always contact member satisfaction. They have always been very responsive and followed up to make sure the issue was corrected.

 

[we"reofftoneverland]

Gross

 

[Bullseye]

We’re here at bay lake, first trip as members and have family with us, in a 2BR. We barely had the door open at check in and the crazy strong odor of curry hit us. It was 10pm and they came and sprayed but if we moved rooms we wouldn’t have had nearly as nice a view. They came and did something the next day but nothing has touched the smell. What would you do? Should I call member services or maybe the manager at hotel? I am not a complainer normally but I spent a ton of points for this and the smell is so rough.

So what happened? What did you end up doing? Was the issue rectified? Inquiring minds want to know!