nzdisneymom
DIS Veteran
- Joined
- Sep 27, 2003
- Messages
- 6,083
We decided in late April / early May to spend this weekend at WDW to celebrate the end of the school year. When I called (skeptical that anything would even be available), the Beach Club had a studio we could get, and as we haven't ever stayed here before, we opted to give it a go, even though it wasn't the best use of points (29-pts per night).
We arrived on Friday, 5/30, around 6:45 p.m. Our unit was ready for us, so after a quick check-in and directions, we parked the car, unloaded and came on in. We're on the 3rd floor and have a big balcony overlooking the Dunes Cove quiet pool. The boys and DH are down swimming while I'm typing this
We have learned from previous DVC stays that it is important to check things out as soon as you come in so that if something needs to be fixed, replaced, or brought to the unit, there will be plenty of time to do it. So we checked the sofa bed - it's one of the new models - and it was already made with fresh sheets, and the blanket and pillows were stored in the bed as well.
We turned the refrigerator to a cooler setting as it didn't feel very cool, but it was on a low setting. When we came back to the room several hours later, it still was not cool -- and that's when I noticed that the light was also not on. Great... a non-working refrigerator. Well, it turns out that after some checking, DH discovered that it was unplugged (the plug is under the sink in the cabinet, not behind the frig as I had feared it would be). So it's fine now - just thought I'd mention it in case anyone else ever encountered such a thing.
Then I tried to hook up to the internet - important because I need to do some work via an internet connection on Sunday before we leave. So I set up and plugged in by the table and no connection. I changed out my network cord for the new one that the unit had, and still no connection. I could tell from the box that the connection had been used a bit much and it was cracked. Great. No internet.
We ran into SSRMonkey and his family outside and while talking to them, SSRMonkey's dad said that he had ended up plugging in directly to the modem behind the phone. So after we got back to the room, I tried that - still no connection, although some of the lights would flash on and off depending on what port I was in. So I called tech services. I got put through to a level-two support person (Jason) who was very helpful and patient. We tried a few things after he immediately saw that we were not getting an IP address. After about 20 minutes on the phone trying to get the modem to reset, he said he would just need to have the modem replaced in our unit and that would happen on Saturday morning. When we came back to the room after lunch today, the modem had been replaced and the network cord was plugged in by the table and it had a service tag on it. And everything worked fine and dandy.
I did want to also comment that when I pulled the phone table away from the wall to get to the modem, I was impressed at how it was clean and not at all dusty back there. I was a little "scared" to pull it out to start with, unsure of what I would find!
So all our little minor inconveniences were taken care of easily, and we have enjoyed our room, the little we've been here. It's comfortable and I really like the sofa bed better than the others - if for no other reason than I don't have to stack cushions in the corner
I'll write about our WDW experiences in the next post.
We arrived on Friday, 5/30, around 6:45 p.m. Our unit was ready for us, so after a quick check-in and directions, we parked the car, unloaded and came on in. We're on the 3rd floor and have a big balcony overlooking the Dunes Cove quiet pool. The boys and DH are down swimming while I'm typing this

We have learned from previous DVC stays that it is important to check things out as soon as you come in so that if something needs to be fixed, replaced, or brought to the unit, there will be plenty of time to do it. So we checked the sofa bed - it's one of the new models - and it was already made with fresh sheets, and the blanket and pillows were stored in the bed as well.
We turned the refrigerator to a cooler setting as it didn't feel very cool, but it was on a low setting. When we came back to the room several hours later, it still was not cool -- and that's when I noticed that the light was also not on. Great... a non-working refrigerator. Well, it turns out that after some checking, DH discovered that it was unplugged (the plug is under the sink in the cabinet, not behind the frig as I had feared it would be). So it's fine now - just thought I'd mention it in case anyone else ever encountered such a thing.
Then I tried to hook up to the internet - important because I need to do some work via an internet connection on Sunday before we leave. So I set up and plugged in by the table and no connection. I changed out my network cord for the new one that the unit had, and still no connection. I could tell from the box that the connection had been used a bit much and it was cracked. Great. No internet.
We ran into SSRMonkey and his family outside and while talking to them, SSRMonkey's dad said that he had ended up plugging in directly to the modem behind the phone. So after we got back to the room, I tried that - still no connection, although some of the lights would flash on and off depending on what port I was in. So I called tech services. I got put through to a level-two support person (Jason) who was very helpful and patient. We tried a few things after he immediately saw that we were not getting an IP address. After about 20 minutes on the phone trying to get the modem to reset, he said he would just need to have the modem replaced in our unit and that would happen on Saturday morning. When we came back to the room after lunch today, the modem had been replaced and the network cord was plugged in by the table and it had a service tag on it. And everything worked fine and dandy.
I did want to also comment that when I pulled the phone table away from the wall to get to the modem, I was impressed at how it was clean and not at all dusty back there. I was a little "scared" to pull it out to start with, unsure of what I would find!
So all our little minor inconveniences were taken care of easily, and we have enjoyed our room, the little we've been here. It's comfortable and I really like the sofa bed better than the others - if for no other reason than I don't have to stack cushions in the corner

I'll write about our WDW experiences in the next post.