RyMickey
Disney Freak
- Joined
- Apr 24, 2000
- Messages
- 3,264
Just got back from 4 nights at Disney's Hilton Head Island Resort, a 4-night stay at POFQ, and 5 nights at BWV.
Our Hilton Head experience was, as always, fantastic. It's so great there. Pleasant and relaxing and the cast members are so friendly.
It was our BWV experience that was not as pleasant. We checked in on a Sunday (which we realize is probably one of the busiest days for them). The line at check-in was long around 1:00pm which we really didn't have a problem with. However, when we found out our room locations, we were slightly perturbed. We booked a two-bedroom and a studio and requested that the two rooms be ground floor (for an elderly grandmother to be closer to things) and close together as we would be eating meals together.
Come to find out, they had the studio booked on the ground floor and the two-bedroom booked on the fourth floor! Now, we realize that these are simply requests, but it is slightly annoying that things couldn't have been closer together -- the same floor, at least!
After a little bit of a fuss and having to find a manager, the manager was able to give us rooms on the first floor. We asked if the room was going to be a handicapped room as we have heard stories here on the DIS about not wanting a handicapped room and we were assured by the manager that the studio section of the two-bedroom was handicapped but the one-bedroom section was not handicapped (I don't even know if that's a possibility, but that's what we were told). This room was not yet available, so we asked bell services to take all our luggage to the studio that was available so we could move onto MGM.
After watching Fantastmic, we arrived back at the hotel around 9:45 and finally got into our room at which point we discovered that both sections of the two bedroom were handicapped. At this point, we were already moved in luggage-wise and it was late at night, so we decided we were just going to live with it. The larger, spread-out kitchen seemed nice and we were just going to deal with it. Then, I took a shower. Little did we know that the shower head had to be removed in order to use it. If you didn't take it off its holder, it sprayed everywhere. Add to that, the toilet was a mini Rock 'n' Roller Coaster (not properly secured), it was an interesting experience to say the least. Sure, we could've complained, but that would've meant moving eight people to another room and it just would've been more of a hassle that we didn't want to have to deal with.
That being said, we had a wonderful time and the experience wasn't anything that "turned us off" from DVC in the slightest. However, it was disappointing that the request for the rooms to be in close proximity could not be honored without a fight. We could deal with the handicapped room, but we would definitely continue to request to not be in one. Sorry for the mild rant, but just wanted to get it off our chests.
Our Hilton Head experience was, as always, fantastic. It's so great there. Pleasant and relaxing and the cast members are so friendly.
It was our BWV experience that was not as pleasant. We checked in on a Sunday (which we realize is probably one of the busiest days for them). The line at check-in was long around 1:00pm which we really didn't have a problem with. However, when we found out our room locations, we were slightly perturbed. We booked a two-bedroom and a studio and requested that the two rooms be ground floor (for an elderly grandmother to be closer to things) and close together as we would be eating meals together.
Come to find out, they had the studio booked on the ground floor and the two-bedroom booked on the fourth floor! Now, we realize that these are simply requests, but it is slightly annoying that things couldn't have been closer together -- the same floor, at least!
After a little bit of a fuss and having to find a manager, the manager was able to give us rooms on the first floor. We asked if the room was going to be a handicapped room as we have heard stories here on the DIS about not wanting a handicapped room and we were assured by the manager that the studio section of the two-bedroom was handicapped but the one-bedroom section was not handicapped (I don't even know if that's a possibility, but that's what we were told). This room was not yet available, so we asked bell services to take all our luggage to the studio that was available so we could move onto MGM.
After watching Fantastmic, we arrived back at the hotel around 9:45 and finally got into our room at which point we discovered that both sections of the two bedroom were handicapped. At this point, we were already moved in luggage-wise and it was late at night, so we decided we were just going to live with it. The larger, spread-out kitchen seemed nice and we were just going to deal with it. Then, I took a shower. Little did we know that the shower head had to be removed in order to use it. If you didn't take it off its holder, it sprayed everywhere. Add to that, the toilet was a mini Rock 'n' Roller Coaster (not properly secured), it was an interesting experience to say the least. Sure, we could've complained, but that would've meant moving eight people to another room and it just would've been more of a hassle that we didn't want to have to deal with.
That being said, we had a wonderful time and the experience wasn't anything that "turned us off" from DVC in the slightest. However, it was disappointing that the request for the rooms to be in close proximity could not be honored without a fight. We could deal with the handicapped room, but we would definitely continue to request to not be in one. Sorry for the mild rant, but just wanted to get it off our chests.
As you said it would then be in the proper position for those who can't stand.
