Fire cripples carnival ship

[justmestace]

I was thinking that if this happened to me and it was early in the trip (like 1st or 2nd day), I don't think that what they are offering would be enough compensation. They're basically having people reschedule their vacations at a HUGE inconvenience and the compensation offered pretty much just gets them to a break-even point as far as $$$ are concerned.

The ship departed Sunday evening and the fire occurred at 6am on Monday morning. Don't think that "paying for the cruise up to that point" is particularly generous.

I know what the compensation is....I was just referring to that particular aspect of it.

What I was referring to, was that you'd said "paying for the cruise to that point" wasn't generous or enough compensation, so I was pointing out what their compensation was going to be.....more than what you'd thought it was.

 

[dursin]

What I was referring to, was that you'd said "paying for the cruise to that point" wasn't generous or enough compensation, so I was pointing out what their compensation was going to be.....more than what you'd thought it was.

...and I was pointing out that it was NOT more than what I thought it was...I was just referring to the single aspect of paying for the current cruise up until that point. You quote my previous posts, but conveniently omit the second post in this thread!

 

[Scotty69]

I think everyone has lost sight so far. I thin k everyone has to say a prayer for all of those people tonight when they go to bed. They are still not out of harms way. And we all need to thank god that no one was seriously hurt. They are in better shape now than what they where 24 hours ago but they are still not out of the woods yet

 

[Cooksonmom]

I think everyone has lost sight so far. I thin k everyone has to say a prayer for all of those people tonight when they go to bed. They are still not out of harms way. And we all need to thank god that no one was seriously hurt. They are in better shape now than what they where 24 hours ago but they are still not out of the woods yet

 

[Mindyjoy]

I just heard on the news that the first rescue tugboat has reached the ship (to start pulling the ship back to Mexico).

 

[llkoolj40]

The ship will now be pulled back to San Diego, according to AP.The logistics of getting 90 buses across the border may have been quite the feat.

 

[justmestace]

Scary, but sounds like nobody was hurt and Carnival seems to be compensating the guests well (ie, full refund on this cruise, reimbursement of travel costs and a complimentary future cruise).

I was thinking that if this happened to me and it was early in the trip (like 1st or 2nd day), I don't think that what they are offering would be enough compensation. They're basically having people reschedule their vacations at a HUGE inconvenience and the compensation offered pretty much just gets them to a break-even point as far as $$$ are concerned.

...and I was pointing out that it was NOT more than what I thought it was...I was just referring to the single aspect of paying for the current cruise up until that point. You quote my previous posts, but conveniently omit the second post in this thread!

Okay...so....first you said they were getting a full refund.....then you said it wasn't enough......then you inferred that Carnival was only paying people (refunding) for the first two days they were on the cruise.....

Again....all I did was point out what we've heard they really WERE getting....and according to your posts, it was either a lot, not nearly enough, or only a portion of what you would find acceptable.

Going by the first quote I did, you were saying that they were only being refunded for a portion of their cruise, and I corrected that particular post.
No big deal.

 

[MarkRG]

The ship will now be pulled back to San Diego, according to AP.The logistics of getting 90 buses across the border may have been quite the feat.

Now that IS good news. I've never lost sight of that, was concerned how they were going to get everyone safely home, and that solves it.

 

[justmestace]

Now that IS good news. I've never lost sight of that, was concerned how they were going to get everyone safely home, and that solves it.

When you said something about the Coast Guard coming in with helicopters, I thought you were going to say that they were going to airlift the passengers out!!



New excursion.....Extreme Zipline/Parasail Combo

 

[MarkRG]

When you said something about the Coast Guard coming in with helicopters, I thought you were going to say that they were going to airlift the passengers out!!



New excursion.....Extreme Zipline/Parasail Combo

Now that really sounds like your kind of excursion.

 

[Mmketeer]

July 2008 we were awaken by "Red Party! Red Party! Report to lifeboat station X" - on our b2b Wonder cruise. Scary scary scary



San Diego radio is reporting that the generators are down - so does that mean there is no electricity? I can see shutting off A/C but all of the lights?

Oh goodness that would be scary! You know that means that they were being told to report that station for the next orders because their was an emergency. It sounds like though since you didn't mention anything else that whatever it was they were able to take care of it. Thank goodness.

I know it must suck onboard that Carnival ship right now, but I did hear they finally got cold water and the toliets working in the cabins. Gosh, I guess the people with balconies are glad they got those now, cause at least they can get an ocean breeze of some sort. I sure hope I would be able to make the best of it and just consider it camping, but onboard a ship.

 

[justmestace]

IMPORTANT CANCELLATION NOTICE
CARNIVAL SPLENDOR - NOVEMBER 14, 2010
November 9, 2010

Dear Carnival Guest:
The Carnival Splendor experienced a fire in the engine room on the sailing that departed Sunday, November 7, 2010. The fire was extinguished and there were no injuries to our guests or crew. As a result of the fire, we must cancel the November 14, 2010 voyage in order for necessary repairs to be completed. We know how much you were looking forward to sailing with us and we sincerely apologize for this disruption to your vacation plans.

We recognize that vacations are important and our team is standing by to help you find another Carnival cruise that works with your schedule.

Here are your options:

• Reschedule immediately on another voyage - we have a wide variety of options for you.
• Cancel and have us hold your payment for any future Carnival cruise departing within 24 months.
• Cancel and receive a full refund, inclusive of Carnival's air supplement, optional land packages, Vacation Protection Plan and government fees and taxes. No further action on your part is necessary, as refunds will automatically be processed in three weeks.

In addition, we will provide you with a 25% discount on any future 2-7 day Carnival cruise.

If you purchased independent air transportation and need to make changes to accommodate a new departure, we will reimburse up to $200 per person (via a refundable on board credit) for airline change fees so long as documentation is provided. If you purchased non-refundable independent air and are unable to reschedule your cruise, please send documentation regarding your airline expenses to our Guest Admin Department, fax# 305-406-6477 so that we may refund the cost of your ticket.

We request you contact our Guest Services Department at 1-800-CARNIVAL or your Personal Vacation Planner at 1-800-819-3902, or your travel agent with your preference as soon as possible.

Again, we apologize for the cancellation of this cruise. We would love the opportunity to welcome you on another Carnival ship.
Sincerely,
Vicky Rey, CTC
Vice President - Guest Services

*******************************************************

This is the notice that cruisers on the November 14 cruise received.
The general attitude is that most people reporting in are okay with it....some can't change vacation times.

No word yet for the November 21 cruise.

A few have commented that being on the Nov 7 "disaster" cruise would be quite the experience to be able to talk about for years to come. You'd need a really good attitude to feel that way about it.

 

[justmestace]

Now that really sounds like your kind of excursion.

I'd be up-chucking my Spam!!!

 

[MousseauMob]

I think it's fair. If I were staying at a hotel and their fire alarm went off at 4:30 in the morning, forcing me to get out of bed and stand in the lobby in my jammy-jams (which did happen to me once), I would ask for some kind of compensation.

Just my two cents.

Gee, I wouldn't even have thought of it. We had this happen at Disneyland PP, and no compensation was offered or requested.

Our 09/2010 HAL Alaska cruise, our first full day at sea we had the fire alarms going off, announcements from the captain and officers every 10 to 15 minutes about a fire they were fighting. Luckily they got things under control and we didn't need to report to lifeboat stations, but it was a scary 40 minutes. Oddly enough, the fire was in the incinerator. Call me crazy, but I thought a fire was normal in an incinerator.

 

[PearlySwan]

This is very sad!

"(CNN) -- A crippled cruise ship stranded off the coast of Mexico with nearly 4,500 people onboard got some additional help for its journey toward San Diego, California, on Wednesday morning.

A second tugboat joined in the effort to tow the Carnival Splendor to land late Tuesday night, U.S. Coast Guard Petty Officer Rachel Polish said.

A third tugboat was also assisting in the escort, she said.

The Splendor had been stranded about 130 miles west of Ensenada, Mexico, on Tuesday, a day after it lost power following an engine-room fire, Carnival Cruise Lines said in a statement. The ship has almost 3,300 passengers and about 1,200 crew members onboard."

Story continues...

Source: http://edition.cnn.com/2010/TRAVEL/11/10/cruise.ship/?hpt=T2

 

[mmouse37]

This is very sad!

"(CNN) -- A crippled cruise ship stranded off the coast of Mexico with nearly 4,500 people onboard got some additional help for its journey toward San Diego, California, on Wednesday morning.

A second tugboat joined in the effort to tow the Carnival Splendor to land late Tuesday night, U.S. Coast Guard Petty Officer Rachel Polish said.

A third tugboat was also assisting in the escort, she said.

The Splendor had been stranded about 130 miles west of Ensenada, Mexico, on Tuesday, a day after it lost power following an engine-room fire, Carnival Cruise Lines said in a statement. The ship has almost 3,300 passengers and about 1,200 crew members onboard."

Story continues...

Source: http://edition.cnn.com/2010/TRAVEL/11/10/cruise.ship/?hpt=T2

Yes, there is already a lengthy thread on this topic.

MJ

 

[PearlySwan]

Sorry MJ Didn't see it! Please delete or merge! Thanks!

 

[mmouse37]

Sorry MJ Didn't see it! Please delete or merge! Thanks!

I will merge with the other thread!!

MJ

 

[wuv tigger]

So GLAD to hear there were NO injuries to any cruise staff or passengers.

It's got to be rough with NO HOT showers and NO hot food.

My kids & I would be journaling our "adventure" and trying not to let ourselves become "Negative Nellies". Although that would be hard to do ...

What a story the families will be able to tell others.

 

[CandyMandy]

Ah, la dolce vita...after taking a cold shower, this is what the passengers have to look forward to for breakfast:

"U.S. Navy Seahawk helicopters were ferrying supplies, including Spam, to the ship from the USS Ronald Reagan, an aircraft carrier that reached the Splendor after it was diverted from training maneuvers to help."