Bought 4 contracts through Fidelity over the years, and experienced no problems. No matter who you go through, there are basic steps (bold is where I think communication is needed):
- make offer
- offer accepted
- receive contract(s)
- sign and return
- broker sends off to Disney for ROFR
- broker receives notice that Disney has passed on the contract or has decided to buy back the contract
- if passed, broker/title company sends closing docs
- sign and return closing docs with money owed
- once paperwork is received from buyers/sellers, the title company closes the sale
- deed is recorded
- Disney receives info of the sale and puts you in the system
The biggest pain point in the process is signing and returning the docs, as buyers/sellers can drag their feet. The recent changes to resale contracts really taxed both brokers and title companies. I'm still waiting to close, and my offers were submitted to ROFR at the end of February (not through Fidelity, though my broker and Fidelity use the same title co).
No matter who you use, I would ask that they notify you when all docs are received, when it goes off for ROFR (usually those things happen the same day or close to it), when you pass ROFR, when all closing docs are received from buyer/seller, and when you close. Three to four emails over the course of 60 - 90 days doesn't seem too much to ask for IMHO. On my previous contracts, from offer to being in Disney's system was about 70 days. I'm currently sitting at 70 days now and haven't closed.
Best of luck no matter who you choose!
