faxing resort requests

[KatieKate16]

What requests (if any) do you fax to the resorts prior to your arrival?

 

[Geoff_M]

Special considerations like "My mother is elderly and it would be helpful if our room wasn't too far from the lobby", or "We'll be on our Honeymoon and would like a room on the end of a wing if possible for a little more privacy." For our first trip as a family in 2000, my wife asked for a room that faced the pool so she could keep and eye on our older kids swimming while the baby napped in the room (they granted the request).

Whatever you ask for, remember, it's a "request". Don't assume that WDW will give you what you desire. They often will, but it's not a given. We've had good luck, but it's not been 100%. Last trip we asked for a quiet room on the end of a wing. We also gave them the room number of a room we liked last time and asked if we could have it, or one like it again. They gave us a quite room at the end of a wing, but not in the area we desired. We were happy were we stayed. Assume you'll get zero, and be happy when you recieve what you asked for. So many people here assume WDW will grant them their requests and then get bent out of shape when their "wishes" aren't granted.

As, it's suggested that you fax the request in four calendar days before your check-in date. This is the usual time that the room controllers are looking at room assignments for your check-in date.

 

[KatieKate16]

during our last resort stay I had requested an autographed Mickey photo for my daughter's bday...do they still do that?

 

[Geoff_M]

I have not heard of them doing that, so I don't know for sure. I also seem to recall that there's a certain division of labor in the process. The room requests go to the room controllers. It's my understanding that their job is pretty much limited to room assignments. Other requests such as baby cribs, roll aways (if applicable) and such must be directed to Mousekeeping. I'd guess that any requests for a photo should go through Guest Relations at the resort. Perhaps another person can comment.

 

[Disneyolic]

A really nice CM called us about a month ago stating that she noticed on our reservations that we had 2 young boys traveling with us and would we like to have autograph pics of their favorite characters waiting for them upon checkin. I said sure and told them Mickey.

My only regret is that I wish I wasn't so suspicious when then called because I thought they were trying to sell me some sort of portrait package and I just told them Mickey. I know my oldest son would really love to have someone else. He says "Scar" from Lion King (strange, huh?) but I'm sure Simba would've been fine. I would love to call the WDTC to see if it is on our reservation somewhere and if we could change one of the characters but I feel a little funny about this since it is free.

Anyway, I posted this on the boards when it happened and it seems that it is totally random if you receive one or not. We are part of the Disney Club and used WDTC to book our rooms. I would think it has something to do with CMs in reservations.