Fastpass system is down Thursday 4/25

[triton45]

Ugh.... FP has been down since after 12pm today. Seems very close to the app update but what do I know.

Andy

 

[midnight star]

I'm curious. When the whole system crashes, do they just give everyone Multi Experience passes? Do you current fastpasses switch over?

 

[alohamom]

My kids are there and they went to Guest Services to see what to do. They were given any time return FPs for the rides they had already been able to book before the system went down because they had Max Pass (well, I guess that is how they were able to prove what they had already pulled)

 

[triton45]

We were able to use any existing FP from the app by using paper ticket . Definitely not giving anything for the downtime. FP return lines are long.

 

[midnight star]

Makes me nervous. Going this weekend with some friends who haven't been to DCA at all, and DL in forever..hope everything works.

 

[TinkSassy]

I haven’t gotten anything yet - but will talk to guest services

 

[alohamom]

I haven’t gotten anything yet - but will talk to guest services

My kids said the line up was pretty long but it was worth it

 

[j9isawesome]

It was down for 7 hours! You could still pull paper fastpasses it seemed but we didn’t bother cuz we are so max pass brainwashed Couldn’t use my DAS during that time cuz all info booths & guest services lines were around 45 minute long waits therefor defeating the purposes of DAS. Not anyone’s fault but a bummer. We just did standby for rides that had reasonable wait times while everything was down on the app. That night when it came back up we were able to go back to booking fastpasses just fine and the lines at info umbrellas instantly died down so we could use DAS again. So we still managed to do a lot and have a good time despite not being able to use maxpass for half of our day.

 

[ufgrad98]

My daughter and I purchased max pass for the first time that day and it went down right after lunch. For the first hour or so, I thought it was just my phone since I'm not that tech savvy. But then I found a cast member and asked what I was doing wrong and was informed it was down for everyone. They told me to go to the nearest guest services. The li e was HUGE and word was they were only giving you one fastpass per person as compensation. I left and went about my day. We left around 6:30 and it wasn't working so I tried to stop at city hall to complain. That line was long too and not moving at all. So I left the park and went to one of the ticket kiosks between Disneyland and California Adventure. The man apologized and offered to refund my money or give me food vouchers for my next visit for the same amount we had paid for maxpass.

 

[TinkSassy]

I called and got my money back for the day (line was too long to deal with). However, when it came back up at around 5:30 ish they had tightened the time so I was getting one about every 20 minutes and we were able to see everything else we wanted to see. We took a break at the hotel so we missed most of the crazy.

 

[TinkSassy]

It was down for 7 hours! You could still pull paper fastpasses it seemed but we didn’t bother cuz we are so max pass brainwashed Couldn’t use my DAS during that time cuz all info booths & guest services lines were around 45 minute long waits therefor defeating the purposes of DAS. Not anyone’s fault but a bummer. We just did standby for rides that had reasonable wait times while everything was down on the app. That night when it came back up we were able to go back to booking fastpasses just fine and the lines at info umbrellas instantly died down so we could use DAS again. So we still managed to do a lot and have a good time despite not being able to use maxpass for half of our day.

Paper was closed as soon as they realized the app was down - CM I talked to said it was to keep the playing field level until the app could be brought back online. They were open again after the app was back on.

 

[cmwade77]

This happens when the parks are super busy, they really need to get a handle on this before the 31st.