I don't think I am understanding completely.
Your name is not changeable - that's right. But you should be able to "assign" the other people staying in the room to the reservation through MDE. (Each person needs to be entered as a friend or family first with your MDE)
Were you able to do that? Also, have you linked your park tickets on MDE yet? You will need to do that for FP+. Does that make sense?
I just got off the phone with Dolphin reservations and before that Disney. I decided to call again, because of what the two of you have said.
First off to answer your questions. Yes I origionally entered everyone into my MDE. That is all great. The problem is with how the Dolphin is linking the reservation. Or should I say how the Dolphin does their reservations is going to change. I would think more to how Disney does there reservation, because it has to match their system to link in correctly with MDE so they can read it right.
When my dolphin reservation linked to MDE it came up with one blue uneditable name - mine! and said adult beside it. It then listed 4 gray boxes with adult or children by what the dolphin had keyed into the reservation. They keyed in to each reservation, I have two rooms, 2 adults and 3 children. So I entered one room. I put the other reservation number in and it did the same exact thing, so therefore I could not enter one adult to my reservation. Because the one blue box comes up with my name and is uneditable. The Dolphin did not care to have names. They have my name and how many adults and how many children are in each room and that is all they wanted. I was confused, because Disney always asks for names and birthdates. They said we don't care about all of that. The origional reservation and when I called the first time to ask about it.
Tonight after I called Disney and they said what I had to do I called the Dolphin, but because it is after hours it kicked me into Starwoods reservation system. They said what is My Disney Experience, is it points? Then after explaining everything he said you need to call the Dolphin directly tomorrow during business hours.
So back to Disney and what they said tonight. This time I asked for MDE and it sent me to the help desk. I told him what happened and he said could you hold please. He had to talk to the team. He came back on and said I am sorry for the wait you are the first guest I have had that has actually been able to link the Dolphin reservations to our system. (MDE) We knew it was coming, but we didn't know when. I needed to talk to the team to find out what to do. He told me what to do (which is calling the Dolphin...) Then to call him back and they would do their end it would all be fixed.
He said there is two problems.
# 1 if this doesn't get fixed your daughter will not be able to book fp until 30 days out because our system does not recognize her as a guest staying at the Dolphin.
#2 If this doesn't get fixed now then if the Dolphin gets magic bands before your stay there will be a bigger problem and we are the only ones that is going to be able to fix it. Either now or in the park when you get here. The Dolphin will be calling us to get this straightened out.
I find this all like a double edged sword. On one side, exciting that we are on the cutting edge of new, exciting changes. On the flip side, why am I the one who is blazing the trail with this new technology?
Just pray that I will be able to talk to someone at the Dolphin that knows what they are doing and not just change my reservation from my name to my daughters name! Because that is all they seem to see on their end. I might ask if the Dolphin can just call Disney and get ahold of this specific department. He took notes for my account and is hoping I can get through to him tomorrow so this can all be resolved.
I feel your pain and I had to work with The Dolphin folks a couple times to help with our reservations on two separate trips. They were very patient and kind so maybe worth one more call. Good Luck!!
