Fast pass dilemma

[wdwfan1]

I was able to book fast passes for all but one of my days. I keep getting a message stating that neither my husband or myself are eligible--that we have exceeded the maximum number allowed. When I pull up my itinerary there are no fast passes listed for us on that day.

I called the phone number for help. The cast member said she could help and then we were cut off. When I called back I was told there was a 45 minute wait. Has this happened to anyone else?

This will be our third trip using fast pass. We had no issues with the first two trips. Thanks.

 

[Suellen]

Where are you not seeing them? On the site or on the mobile app?

I never see mine in the itinerary unless I add them.

 

[wdwfan1]

I see fast passes for all other days. But when I try to book for the day in question it wont allow me to do it. I will try to call for help early in the morning.

 

[ougrad86]

If you are using an AP, you have a limit of 7 days; go to the ticket area of MDE, it will tell you how many days you have left if you don't have an AP; make sure that agrees with what it should be