FairFX cards?

[Netty]

As I was asked to report back I am doing.

Still no reply from Fairfx despite their above messages, no surprise from me. Worst (lack of) customer service and custromer care I have ever come across.

I hope they enjoyed spending my $400.

Thats not good...

I have had a card for years, up to now had no problems.

 

[madmumof2]

Thats not good...

I have had a card for years, up to now had no problems.

No neither had I. I was a customer of theirs for 3 years, the card is great, rate is great, but when something goes wrong they don't care and won't help.

It's a shame, the card is such a good rate but their customer care is absolutely appalling. Stealing $400 is one thing, but then to ignore my emails like a child is disgusting.

 

[Netty]

Have they sorted it out yet?? I really hope so, seeing as they put there promise to sort it out on a public forum

 

[madmumof2]

No they haven't, no replies to any of my emails. I'm not surprised, it's been the same for 3 years now. I'm not sure what the point of them posting here saying they would help, then not, unless they didn't expect me to see it and reply myself!

As I said, extremely bad customers services, and they're proving that themselves publicly!

 

[scottishgirl87]

Hi scottishgirl87 - we're planning on doing exactly this this time around... Do you know the maximum withdrawal amount?

We also withdraw cash - Looking at my FairFX account the most I withdrew was $300 which I think is the max

$300 rings a bell but I can't remember exactly, I'm afraid.

 

[madmumof2]

As I promised I have an update on my fraud issue! Some of you will remember my panic when three fraudulent transactions disappeared off my card just before I left for my holiday and I've been waiting all this time for a refund.

Finally on the 23rd of August 2012 I got an email from fairfx! Apparently up until now, for the past 3 years (!!!), their Program Manager, a company called PCT, were the ones that have been handling any correspondence and are the ones who have been seriously lacking in communication skills and customer service, although obviously that is not my problem and still not acceptable.

However this case had just come to the attention of Ian Strafford-Taylor
Chief Executive Officer, who seemed very keen to get the matter resolved and protect his company name.

As you can imagine I wasn't expecting much and after he confirmed he could clearly see three fraudulent transactions which stuck out like a sore thumb, and couldn't understand why this wasn't resolved immediately, I had no further emails and again didn't expect anything more as this is how it's been for the past three years.

Today I logged on to my online banking and found a refund for the full amount that was stolen from my card three years ago!

So although it's still unacceptable for a refund to take so long, especially since the transactions were clearly fraudulent (they were in China!), and I won't be using fairfx again personally I'd like to say I was very pleasantly surprised to see the refund in my account this morning and they have finally resolved the problem.

I suggest if this happens to anyone else to keep bugging them and ringing them until they resolve it although I think now they are aware of the incompetence of PCT they won't allow this to happen again

Very happy outcome and I thank Ian Strafford-Taylor personally for resolving it so quickly after it came to his attention

 

[T1gger]

Glad to hear you have finally had a refund - I agree it is unacceptable for it to have dragged on for so long, and hopefully they will do something to make sure that it doesn't happen to anyone else like this.

 

[2Tiggies]

I am SO pleased to hear that this has been resolved, at last! I remember when you made your initial post on this matter! I have personally had no problems with FairFX, although this year I have put very little money in there, and usually transferred funds into my account specifically for a transaction.

I think it was very good of you to post the outcome and be so objective and fair about it.

I suggest if this happens to anyone else to keep bugging them and ringing them until they resolve it although I think now they are aware of the incompetence of PCT they won't allow this to happen again

You're probably right and I'm sure they will be monitoring the situation very closely now.

That said, and regarding any problems these days, I don't mess around any more. I go straight for the jugular! 7 days to propose a satisfactory solution in this day and age with communication technology as we have it today, is more than sufficient in my opinion. After that, incompetent service and failure to respond to MY satisfaction results in a brief phone call from me, backed up in writing, informing them that the letters I have prepared and dated, addressed to one (or two - depending on my mood) national newspapers and whatever the relevant authorities would oversee issues of that nature, will be posted.

But again, more than anything, I'm so pleased that things have been sorted out for you

 

[madmumof2]

I run my own business myself selling Pandora jewellery and I always appreciate feedback, and I've always said myself, it's how things are handled when something goes wrong that shows a business for what they are.

It's taken far too long, granted, but I'm very pleased it's now been resolved and hope they learn to deal with these kind of issues better in future.

Fairfx have also offered me $100 on a new card if I go back to them as a wedding gift

Even if I don't top up, which I may do now, it's still a free $100 I can use, so they came through in the end

 

[MagicTilly]

They cant be worse than travelex.

I have just ordered a Travelex card, I'm worried now! Have you had a bad experience?

 

[seobaina]

Just wanted to let you guys know there is a fairfx iPhone app which is great for checking your balance when on holiday. Remember to use resort wifi so you don't incur roaming charges on your phone. Great app!

Do you know if there is an app for blackberry as that would be useful?


Another person here who has used FairFX with no issues *touch wood* on my last two trips. I'm just about to load it up for the next trip too. I have two cards so that I can get them to transfer between should I lose one, etc. The only thing I had an issue with was not their fault. I had to do a refund and it was near the end of the holiday. Cause it's like a credit card it took a week for the money to be refunded onto the card...which was a little irritating as it didn't go on til I was home in the UK. But as I say, that was my fault not theirs. If I was in that situation again I might have asked for vouchers or the equivalent instead.


Glad the issue got sorted btw.

 

[2Tiggies]

Do you know if there is an app for blackberry as that would be useful?

BlackBerry seem to not want all the apps available for iPhone and Android users. I cannot fathom the reason but it can only be related to money in some mysterious way! It is enormously frustrating. I love my BB but only because I don't use that many apps. I have a TP subscription so should be able to access Lines. Well I can, but I have to do it through the browser because ..... there is no app for BB

 

[bazzanoid]

BlackBerry seem to not want all the apps available for iPhone and Android users. I cannot fathom the reason but it can only be related to money in some mysterious way! It is enormously frustrating. I love my BB but only because I don't use that many apps. I have a TP subscription so should be able to access Lines. Well I can, but I have to do it through the browser because ..... there is no app for BB

The BlackBerry operating system is geared towards no-nonsense business function, it was never designed to handle complex graphics and interactions across data networks etc - the phone spec is too low too run most apps that are found on the android and iOS stores so nobody ports them across - they're Java based and the Java support on BB is old and very limited.

 

[seobaina]

Oh well, guess I'll be going visa the site then instead. I should have free wi-fi in most of the hotels so hopefully I'll be able to log on to it that way. Thanks