First, when she came in she seemed GREAT! She came with a bag of games and activities for the children (We have two - at the time were 9DD and 4DS) and she was an older women which made me feel at ease with her experience.
Before we left for the evening, she did something I found a little strange - she gave us a homemade business card with her name and home phone number on it and told us next trip to just call her directly.

WOW - Sneaky little thing! Directly solociting customers (I'm not sure but I think that may be bad, bad, bad!).
Anyway, we went to the function we had planned, checked in with her at nine (the kids' bedtime) and were back to our room by 1pm.
The next day, while we were at breakfast, my DD casually blurted out how Ginny and DS had gone down to the lobby (we were on the 7th floor) while DD stayed alone in the room.

WHAT! I FREAKED OUT!
Okay, no she didin't leave property BUT COME ON! There was construction going on at the pool and there were workers coming and going in our hall, anyone of whom could have knocked on the door while DD was alone, there could have been a fire, ANYTHING could have happened. She's NINE and NEVER gets left alone for a minute - she would not have known what to do in an emergency situation (thats why we hired an agency).
So I call KNO and they are "so sorry" saying "Ginny has been with us for years and we have never had a complaint". blah, blah, blah. She said Ginny admitted leaving her but "only to go to the lobby for ice". I asked if she would be fired and they said no. They didin't think this one SMALL incident warranted that, but they would return my money. Like all I cared about was THE MONEY!!
By that point I was so upset that I had totally forgotten about the business card but I GUARANTEE they would have fired her for that, not for leaving my child alone though.
As i said before
BEWARE KIDS NITE OUT!!!!!!!