I just got back last night from Disney and finally have a second to post. I started posting at CM when this happened but my phone deleted the post and I decided to give up and post when I got home. In the past I've had breakfast and dinner at CM and it was always very good. The staff was friendly, the food was good with lots of variety and the character interaction was great. I had breakfast there this past December and although it wasn't awful the food was just okay. The character interaction was pretty good and we did have a very friendly server. This past saturday when our group of 20 went to dinner things were so bad that at one point I was in tears. I had an ADR but because of our group size it was for 9:20pm and although I tried calling numerous times for an earlier ADR it didn't happen. We did however get there a little early and they were able to start setting up. We were celebrating 3 birthdays in our group 1 a 7yr old girl and 2 adults but 1 of them was last minute. I had ordered a white chocolate slipper from CM for one of the adults and although I wanted it with milk/dark chocolate mousse was told they could only do white chocolate mousse...okay no problem. I was also going to order a Cinderella cake for the 7yr old based on 2 pictures I had seen on the Cake picture thread but they were quoting me $165 which was more than I had expected to pay based on the prices the people had posted. I was told prices had gone up which I understand but since it was for a friend of mine's daughter and I was going to incur most of the cost to help out I just couldn't afford that. I decided to try Boardwalk Bakery and spoke to a great lady named Lillian who was very helpful. I sent her the pics and she quoted me $120 which was definitely cheaper so we decided to go for it. I told them it was for an ADR at Chef Mickey and they said we could go pick it up. I went with my friend to pick it up and she even cried when she saw it and especially when I wouldn't let her pay for it. We guarded it like gold and managed to get it to CM and that's where the drama began. My husband gets there ahead of me and they try to tell him he can't bring the cake into the restaurant he then explains that it is a Disney cake and that we got it at Boardwalk Bakery. They go get a manager and at this point I've gotten there. The manager Craig tells us that we can bring it into the restaurant and can keep it on our table. Table? Why would we keep this huge box on our table that would ruin the surprise for this 7yr old who was surprised by the entire trip. He then tells us that because of health regulations he cannot take the cake into the kitchen because it is coming from "outside" and that if the boardwalk bakery had delivered it then they could have taken it. I explain to him that we told the bakery it was for CM and they didn't say they could deliver it nor that we couldn't bring it in. After paying $120 for a cake and going through a huge mission I would have gladly delivered it versus freaking out that I was going to drop the cake. So then the manager repeats sorry there is nothing he can do other than let us keep it on the table. At this point I'm in shock. I mean you are a manager you can't come up with a suggestion for us. By no means do I expect them to break rules or get in trouble for me but isn't it their job to come up with suggestions to a problem or try to accommodate a guest?! He didn't try to make phone calls, talk to someone else or anything! He just stood there looking at us. I told him are you kidding me this is for a 7yr olds birthday and it is all a surprise and I just spent $120 on this cake?! I ordered a slipper from here and our group consists of 20 people that are going to be bringing service to your restaurant! Nope still nothing. At this point I'm at a loss and am beginning to cry and tell my husband I am going downstairs to the lobby to find someone to talk to. I rush downstairs walk up to concierge and at this point the hoover dam breaks. I attempt to explain to this wonderful lady what is going on. She seemed so worried and immediately ran to find a manager who did what I would have expected the CM manager to do and came up with a suggestion. He explained to me that the health code thing is true but that they will gladly keep it in their refrigerator downstairs and when we are ready we can come get it. Not quite what I had planned but way better than having it on the table. I thanked them profusely and rejoined my group. We then have a waitress who seems to have an attitude and doesn't seem happy to be there...oh great what else. I get up to get food and the options were very limited. I was so confused by the lack of options. I also went to get roast beef and was told they had slightly pink and very cooked. I asked if they had something more rare and was told nope this is all we have...not too happy at this point. So I served myself a small plate and didn't even eat all of it. Our waitress then comes to find out the birthdays. We tell her who the birthday people are and before we can tell her we have a cake she takes off. We wanted to try and time her birthday surprise with ours. She brings out the slipper first puts it down and walks away. We are confused because there is no Happy Birthday or singing and now this poor 7yr old is looking at that slipper which isn't for her. Some time passes and she walks out with 3 cupcakes 1 for each birthday person without warning. 1 of the birthday girls was getting food because mind you we were all still eating our food and now the 7yr old has this cupcake and her cake is still downstairs My husband goes down to get the cake and when he brings it up...you guessed it no help from anyone. He calls my phone and we set the box down at a table away from the 7yr old's view. We pull it out and I actually had brought my own candle but we don't have a lighter. We ask numerous CM and no one has a lighter. Finally someone brings us a lighter and I get ready to take pictures as my husband brings the cake. She was extremely surprised and happy and our group took it upon ourselves to sing happy birthday since no one had sang her happy birthday yet. At this point the wonderful characters realize what is going on and run over for 2 encores of happy birthday. So now we have to cut the cake and need plates so where's the server...crickets. She comes and looks at us like we have 8 heads but finally brings over what we had asked for. It was quite good and very pretty. I will try to post pictures tomorrow. Sorry for the long post but I had this pent up for days. I can honestly say I will never be eating at CM again not for breakfast and especially not for dinner. I hope others can learn from my experience and mistake so that they do not have to go through what I went through. I also hope someone in a high up position reads this as well as the other complains about CM and does something to fix it. The funny thing is that the manager tells my husband after we are sitting and he goes to get food that he knows I am upset but there was nothing he could do...funny the manager downstairs was able to help me out! On a positive note I did encounter many wonderful and very helpful CM and I made sure to call Guest Relations and let them know of these wonderful people.