Expired/Invalid PIN? *Updated*

[Pink Mouse Ears]

I received a PIN...Disney sent it to an older email that I get forwarded to my current email. It is in my maiden name. But...when I go to use it online, it says it is expired/invalid. I'm pretty sure my account used to be with that old email address but then I updated it so I could use a PIN a while back. I can't log onto the Disney site anymore with that old email...Any idea if I can still use it if I call?

Called WDW and they couldn't find our PIN at all or even info attached to my email that the PIN was sent to!! However, the wonderful CM we spoke to talked to guest Services and was able to give us the discount still! (It was a 30/35/40 one.) Our ressie for Nov. at Kidani is now on hold and hopefully we'll be booked before the end of the week!!

 

[Luv2Roam]

You can call to verify it expired. But if it is expired, then it cannot be used.

 

[Pink Mouse Ears]

I forgot to mention that the email says it is good thru 2/28. So technically it shouldn't be "expired."

 

[Pink Mouse Ears]

bump

 

[THERESA522]

I don't understand. If the PIN is not expired, then why couldn't the CM use the PIN code for your ressie? All you need is the code at the bottom of the email. I'm confused.

 

[Pink Mouse Ears]

The day I got the email, I tried to check prices by clicking the "book now" link on the email. When I put in my name and zip, it said it was expired or invalid (this is the second time I've gotten one that said that, but the first time I didn't really want to book, just wanted to check prices/availability.) When I called WDW, she couldn't even find the info tied to the PIN number when I gave it to her! Somehow, they are still sending PINs to my old email address (which I have forwarded to my new one) but my old email isn't in their system or tied to my name anymore since I've updated it. Fortunately she believed me and found a code to use for me (I was ready to find someone to forward the email to so I could prove that I had gotten it...it was like it didn't exist in their computers even though I had gotten it.)

 

[THERESA522]

Okay, I get it now. So sorry.

I have an old email address too that they've been using and no matter how many times I call & tell them to NOT use it anymore, they tell me it's not even in their system! I don't know how this PIN system works, but I don't think they do either. Glad you can still access that old account!