Ever had this Problem when calling Resv

[FierceAXboi]

Now I dont mean to be rude or picky but this is starting to get to me. I am calling Disney 2 or 3 times a day to see if there any canx rooms for Thanksgiving. Every time I call I have to play 20 questions with the agent. They ask my name/address/phone #/email and so on. It gets to me cause sometimes i am in a hurry or I am on my cell and my minutes are being used. I know there doing there job so I have never been rude. Then thing is I work for a reservations dept myself. When a caller calls to see if there space avail on the cruise over thanksgiving weekend I will look for them. If there is then I ask if they want to make a hold and take down there info. Disney uses the same reservations program my company uses. I know this cause we bought it from them. So i know for a fact they can do whats called a quick search. I apologize if I upset anyone just had to vent

 

[*Flower*]

 

[chyam]

I would suggest that you send Disney an email........I did concerning this very same situation. I said that no wonder people are on hold for long periods of time. I am asking for availability if there is availability then ask all the questions if there isn't get me off the phone line and on to someone else. Also I cannot understand why it is the same questions over and over, they want the info for marketing but surely once they know who you are they should already have that info inputted into their computers. I really think they need to streamline their reservation system, that way more people could get through meaning more reservations. This is my number 1 pet peeve with disney reservations..........Besides they never get the info right anyways I was recieving mail about my first visit, hello I have been there probably over 100 times! Don't they listen when I answer their questions!.