Bill, these are off topic from your question.
Ugh that's horrible, I hope you wrote to guest relations on your return home. And what's with the scary clown pool? is it that bad? Ive never seen pics of this resort at all but it was one I was hoping to stay at during a future visit.
The main pool (Luna Park? something like that) at Boardwalk has a very large clown face where the slide exits. It basically makes it appear that you're sliding down the clown's tongue. Many people, including me, have a phobia of clowns.
However some of us with the phobia feel that the slide and the pool are excellent enough to deal with that clown. And what worked for me especially was imagining that we were torturing it by using the slide. My cousin and I spent a decent amount of time looking back at the clown every so often and pretending to see changes in its expression from disgust to utter contempt, all the while knowing that he's staying there, no escape for him. (and no we hadn't been drinking!) It is a VERY good slide. And when you're coming down the slide you don't see the clown. You only see it if you're in the pool facing it.
But having a room facing it is a little different, because he's lit up at night. Which is perturbing.
Called the front desk to ask them to investigate the problem and they said they would call back. They never did.
No surprise, since the people answering phones for the "front desk" button are offsite, possibly not in Orlando, possibly not in FL. Good chance they've never been to WDW or stayed in the resorts there. They have methods of getting in touch with the actual front desk people, but it doesn't always happen.
The two times we have had to change rooms were with DVC, and although we had to stay one night for a room to be available they did it, and the second time I stupidly chose to stay one night (I was so sick already from the mold/mildew in the room that I didn't want to get everything all ready to move, but I got sicker over the night from the mold/mildew stench permeating the TWO bedroom at SSR) before moving. Neither time were we charged anything like a cleaning fee. And the
second time was truly absolutely their fault (the
first time...maybe tell people with a little kid before putting them in a HA room with no bathtub) because of the mold/mildew. The housekeeping manager showed up the next morning expecting it to have been just a piddly whiney complaint. He couldn't smell anything at the threshold; I smiled and invited him to step in,where it HIT, and he nearly wrapped crime scene tape around the room. Given my sensitivities I'm surprised I didn't have to hit the ER that night. The other women in my party, all blood relations to me, arrived in perfect health and as we moved room the next morning they all had cold symptoms from it.
