Ever ask for a refund of food you didn't like?

[icartjetta]

I always hear so much about people not enjoying their food sometimes. Do you ever ask for a replacement or refund? Just wondering, if you let it go or ask for something else. TIA

 

[johnvree]

Never at Disney, but I have asked to have meals removed from the bill at restaurants.

If a meal isn't cooked right or tastes bad and it is almost entirely uneaten, the waiter/waitress should take the meal off of the bill. Same thing if one meal comes out a long time after the rest of the table's meals. IMO, a good waiter/waitress will take notice of these issues and make sure the guest doesn't have to pay for the meal or at least ask the manager if can be taken off the bill.

 

[BlindTyldak]

If it's a matter of just not liking it, i let it go. If it's badly prepared (for example, an overcooked steak when i asked for my typical "nail it to a wall and walk past it with a lit cigarette, that's how rare" or the food arrives cold) I'll send it back. Only once had I ever sent back food at a disney restaurant, and I honestly think the server got an order mixed up because there were three things wrong. not only did the food arrive perfect a short time later but I was also given a free desert for having to wait while the others ate.

 

[Peter Pirate]

I agree with the previous posters. Just not liking something is no reason to blame the restaurant and I think people need to be very careful and honest in this regard.

Bad food or poorly prepared food is a totally different manner. You are paying for a certain level of expectation and the restaurant must live up. I have never seen a class establishment even make a guest ask for a change or a charge removal, in my experience they are very liberal in this policy. I think any great chef would demand it of his staff.

 

[princess pooh]

One time at the pepper market at CSR I had gotten a meal that was nasty and swimming in oil. I hunted down the manager to inform him about the quality of the food, and he took it off my bill. He offered me something else but I was too disgusted to eat.

 

[themudd4]

a few weeks ago we ate at Hard Rock Cafe in Louisville...I am low carbing it, so I order a burger (NO BUN) and veggies instead of fries. The veggies were green beans and I like green beans, but these were just bad. I didn't say anything, but my waiter noticed. He asked if I liked them and I smiled and said "honestly, no.) He asked if I wanted something else, and I denined it, since I figured it was just my problem...nothing they did wrong. We were given a $5 off coupon because of it...and I didn't even bring it up!
One time at Disney I remark about the pizza my DD had gotton was still cold in the center...and you would have thought I had just hit Mickey on the nose! They offered to heat it back up for her, but my DH never sends ANYTHING back...(he worked in a resturant as a teen and has seens things that can happen when something is sent back<YUCK>).

 

[lclark0621]

If the food is prepaired badly, then we will complain (under or over cooked, prepared wrong, way to much disgusting oil, etc). But if it is just we did not like it, then no we wont complain.

I will note though, so many Disney servers are so great about noticing if you dont like that. Many times we have had things removed from a bill because the CMs knew we did not like it. We have almost always been asked if the meal is almost untouched. And when mentioned it was not to our liking, more often then not, when we get the bill we notice the "offending" meal is not on it.

So to thank the CMs, or Servers in any other resturant, we will always add the price of the missing meal to our tip. Sure we dont have to, but we always apprciate good service.

 

[patsal]

If it is just becasue I ordered somthing I thought I'd like but I didn't no I just let it be since that is my fault. If an item is prepared different from what I requested or tthe item is not what I ordered then yes, I send it back. Once I was given the pork chop entree at Artist Point--I ordered chicken, so then I sent it back to be replaced. Once I ordered a steak medium rare and it came back very well done, I sent it back. I went to Jiko and ordered a meal I thought I would like, really disliked it very much--didn't say anything, next time I'll know not to order that!