The shopping pass was discontinued for many reasons. We, too used it in 2001 ...
pre 9-11 . It was good for ONE hour. Due to POS complications we were not able to buy what we wanted at Pin Central. We were sent all the way back to Millineum Village. The line was horrendousWe waited there for 10-15 minutes and less than 5 people had moved from the line. Our arithmetic skills told us we would not be out in 35 minutes. So we made our way on back to American Adventure where the product had not yet found its way and the line was equally long.
By time we got back to the front gate we had been in the park for 1 hour and 45 minutes. Of course they wanted to charge us for the whole day ticket and we wanted to continue to explain all the extenuating circumstances that were entirely THEIR fault and none ours, until they changed their collective mind.
Point is ... it's just bad guest realtions all around. They make someone angry if they are not let in but people are not as sympathetic. They don't expect to get in for no charge.
They make people angry if we (guests) offer them the priviledge to earn some of our money and they charge the card 50+ bucks to let us in and we only stayed a couple of hours. Not as many understand EVERYBODY gets angry when they realize this could happen to "me".
We expect to get a whole day's stay for a full day's pay. AND it takes up to 10 days to get a credit refunded to people's charge cards. This is money they could have had to spend somewhere else in the parks or resorts and Disney cannot speed up the rate at which a credit card company processes a refund.
Long and short of it, try to find someone who can get you what they want while they are in there. Is it something that can be bought somewhere else?
Since September 11, 2001 we all have to accept that life as we knew it even at WDW has changed forever. Guest Relations are really well trained in saying no over and over and over agiain and trying their best not to disappoint us ... firm but sympathetic
