Entering CC every time??

[Adora]

So I have a CC on my account. I have double checked it, but everytime I make ADRs it asks for my CC and doesn't realize I have one on file. Any ideas how to fix this? thanks

 

[FSU Girl]

So I have a CC on my account. I have double checked it, but everytime I make ADRs it asks for my CC and doesn't realize I have one on file. Any ideas how to fix this? thanks

I think it’s a glitch happening. It did that for me on the app. Maybe try the website and see if it doesn’t do it there?

 

[Adora]

I think it’s a glitch happening. It did that for me on the app. Maybe try the website and see if it doesn’t do it there?

Thanks. I haven't used the app for dining. Only the website

 

[kgcricket]

Thanks. I haven't used the app for dining. Only the website

I've had the same issue. Try the app if you are able to - my saved card always shows up.
I think you will have to save the CC info again in the app, but then it should work. If you can't use the app, you could give customer service a call.

 

[FSU Girl]

I've had the same issue. Try the app if you are able to - my saved card always shows up.
I think you will have to save the CC info again in the app, but then it should work. If you can't use the app, you could give customer service a call.

Did you delete your stored card and readd it? Because mine is showing on the app but I had to manually add my card when I booked something

 

[kgcricket]

Did you delete your stored card and readd it? Because mine is showing on the app but I had to manually add my card when I booked something

Although I had my card saved on the WDW website, if I recall correctly, it did not show up as saved on the app when I installed it. So I added the card and haven't had any issues. You could definitely try deleting and re-adding. Maybe make sure the app is updated as well, in case it was a glitch they fixed. It's funny we are having opposite problems- that's technology for you!

 

[Adora]

I will try deleting and installing. My fear is if it doesn't work for dining it won't for ILL. The last thing I want to find out on day 1 we are there at 7am.

 

[Adora]

So works on the app, but nope for the website. Oh well, the app at least makes me less scared for booking ILL.

 

[DL1WDW2]

I kept thinking that too and kept re adding my credit card until I noticed in teensy tiny print a little pop up window with my stored credit cards . Try again ( with a magnifying glass) Kidding but it is small print