Last year we rented from National and we are members of the Emerald Club. The best rate at that time was for a standard SUV. We walked around the rows trying to figure out what was considered a std SUV (to me, it was not labeled well). There were no employees around to help, and we finally cornered one of guys that cleans the cars and puts them back in the row for rental, and figured out what we could take. What I did notice, though, was for the smaller cars (sub-compact and compact) there were either no cars or 1 or 2. Generally we rent one of those, as it is just DH & myself.
My question for anyone who rents regularly from National. I have searched the website and can't find what you should do if there are no cars in the class you reserved. All of the classes except the intermediates are considered Emerald reserve. I know that generally if you rent a car where you have to go thru the reservation desk, they will assign you a car that is an upgrade if your class is not available (which ALWAYS happens to us). So, if I have Emerald Reserve and there is not a compact in the row, what can I do? Can we take an upgrade ourselves? I figured that I'd ask here, because we get in next Tuesday around 10pm, and if we can't find an employee again, I want to know what to do.
Thanks!
My question for anyone who rents regularly from National. I have searched the website and can't find what you should do if there are no cars in the class you reserved. All of the classes except the intermediates are considered Emerald reserve. I know that generally if you rent a car where you have to go thru the reservation desk, they will assign you a car that is an upgrade if your class is not available (which ALWAYS happens to us). So, if I have Emerald Reserve and there is not a compact in the row, what can I do? Can we take an upgrade ourselves? I figured that I'd ask here, because we get in next Tuesday around 10pm, and if we can't find an employee again, I want to know what to do.
Thanks!
