ECV rental at Disney Springs

[Buntington]

We live near WDW and I want to take my disabled mom and grandmother to Disney Springs for a day. However, they would both need to rent scooters (they use a cane and walker outside of Disney but the walking at Disney Springs would be way too much for them, and I have two small children so I can't push them in manual wheelchairs). However, when I called the reservation line, they told me that Disney Springs doesn't offer ECV rentals, only manual wheelchairs. How can this be?! And if this is true, are there any non-Disney scooter rentals that will deliver to Disney Springs instead of a resort? Help! My mom and grandma really want to shop at Disney Springs but there's no way they can go if they have to walk.

 

[tobikaye]

From the Disney Springs website (https://www.disneysprings.com/visit/)


"Wheelchair, ECV and stroller rentals are available at the nearby Sundries location next to the Town Center bus loop."

CMs on the phone usually do not have all of the information, especially if you ask Resort CMs non resort questions.

These are first come, first serve.

 

[Buntington]

Yeah, that's what I read on the website before I called so I was surprised when he said they didn't have any ECVs. I was actually calling to ask if my grandma could use her walker to get to the rental place and then leave it there while she used the scooter, and I never got that question answered as I was told that she couldn't rent an ECV.

 

[Starwind]

The WDW website also says ECVs are available at Disney Springs:

https://disneyworld.disney.go.com/guest-services/ecv-rentals/

QUOTE:

ECV Rentals
For Guests requiring assistance, Electric Conveyance Vehicles are available for rent at all Walt Disney World theme and water parks as well as Disney Springs.
Price
Walt Disney World Theme Parks

Daily: $50
A refundable $20 deposit is required at this location

Walt Disney World Water Parks and Disney Springs

Daily: $50
A refundable $100 deposit is required at this location


At Disney Springs the ECV rental location is at Sundries.

On the "contact us page" WDW provides the following number, which I would consider calling and see if you can get a better answer:

Resort Hotel and Theme Park Information
Disability Services
(407) 560-2547

According to the Disney Parks Blog, the Disability Services email address is: Disability.services@disneyparks.com

SW

 

[mamabunny]

Yeah, that's what I read on the website before I called so I was surprised when he said they didn't have any ECVs. I was actually calling to ask if my grandma could use her walker to get to the rental place and then leave it there while she used the scooter, and I never got that question answered as I was told that she couldn't rent an ECV.

Not sure if you can leave her personal equipment (the walker) at Rentals, but for something lightweight (like a walker) you could potentially fold it up, and use a couple of bungee cords to secure it to the back of the rental ECV. Just a thought...

 

[SueM in MN]

The ECVs at Disney Springs are very limited in number