E-mail confirmations

[MJ_always]

ooh I see. That makes sense then, the woman said we should of recieved a copy but maybes it just depends with Disney?? Confusing lol. Wonder if it depends which company you book through? Some may be more well known with them or something.

Ashleigh x

 

[TeamStitch]

ooh I see. That makes sense then, the woman said we should of recieved a copy but maybes it just depends with Disney?? Confusing lol. Wonder if it depends which company you book through? Some may be more well known with them or something.

Ashleigh x

No...when you book through a travel agency, they own that booking....all correspondence goes directly through to the travel agent. Disney will never send anything out directly to the client for 2 reasons #1) They don't have the guests information. Aside from the guests names, they don't take down info such as address, phone number, etc. #2) It is against Company policy to have direct contact with the guest as it is made through the travel agent.

It doesn't matter which company you book through - all correspondence will go through the Travel Agent and you get everything from them.

 

[TeamStitch]

Well i know Disney posted my confirmation to me when i booked through first choice as i know first choice dont post from Bussy. So not sure what happened there but its happened twice.

How can they post a confirmation to you when they don't have your address to post a confirmation to? The only details they have are the agency details.

Unless your TA didn't book direct with Disney?

 

[Esmecat]

I know people always get edgy about waiting for these.

I booked on Saturday by phone. About how long should my confirmation take?

I really want to forward all my details off to customer services!!

I wish I had read this first! I havent had my confirmation so I rang Disney and they confirmed its 2-3 days usually. Panic over

 

[MJ_always]

No...when you book through a travel agency, they own that booking....all correspondence goes directly through to the travel agent. Disney will never send anything out directly to the client for 2 reasons #1) They don't have the guests information. Aside from the guests names, they don't take down info such as address, phone number, etc. #2) It is against Company policy to have direct contact with the guest as it is made through the travel agent.

It doesn't matter which company you book through - all correspondence will go through the Travel Agent and you get everything from them.

ooh thanks for explaining. I'll know that for future now too. I never realised that or thought of it lol.

Ashleigh x

 

[torsie24]

Mine took under 48hrs, and that was over a sunday, but it did go to my junk mail, so check there too, as I was panicking it hadnt come when it had! lol.

 

[ukstitch]

I don't know for sure, but I would assume that if you were really worried about the booking confirmation, then you could probably make sure that you asked Disney for your booking reference or whatever they call it when you book.

That's kind of what I did when I booked online last time - I made sure I saved a copy of the confirmation webpage, which I then deleted once I received the all important e-mail.

 

[annieh6]

Does anybody know if I can cancel a few days off my reservation, or cancel the whole reservation if I have booked it through an agent? I have the confirmation number she gave me, but at this point with our days in question I would rather just cancel what I need to.

Thanks for any input
Annie

 

[joolz1910]

I know people always get edgy about waiting for these.

I booked on Saturday by phone. About how long should my confirmation take?

I really want to forward all my details off to customer services!!

I booked my trip directly with Disney over the phone on Monday. They told me that I would get email confirmation and that this would be needed for check-in and flights. The lady said 24-48 hrs. Exactly 48 hrs later I had no email and started to panic. I phoned Disney again and they said it could take up to 72 hrs. I checked my email every couple of hours and 24hrs later I had my confirmation. Not that I'm obsessive or anything! lol

I was told that the balance would need to be paid 60 days before the start of my holiday.