We have two of the animal versions and while I love the older model, I'm undecided about the one I bought a month or so ago. I found it at Target for new in box for 50% off, so it was $275+tax. Right out of the box there was a broken spring in the part that holds the extendable rod, so the handle won't latch down onto the main vacuum cleaner. If I try to vacuum without the cord being wrapped around once or twice, the two pieces separate. It was the only one left at any Target in the area, (and I really wanted to keep it) so I called Dyson and they sent out a new handle. 2 weeks later, the new handle arrived. This one doesn't even have the spring to lock the handle down onto the vacuum and has the same exact problem. DH can see what the problem is with the locking mechanism, but can't seem to get it to work. And quite honestly, for a $600 vacuum, he shouldn't be having to do repairs straight out of the box.
I'm going to call and try and get another handle sent out. DH is using our older one at his work apartment and I can make do with this one. It's just disappointing considering how much I liked the older model. I expected more.