I am a member and this coming trip, my brother is tagging along. He'd like to take a tour and see if DVC is for him. We'll be staying at VWL. I have seen the little podium there in the lobby, but don't remember ever seeing anyone at it. Where would he go to arrange a tour if no one is there? Where is it that they have models to see, SSR? I'm sorry, I just can't remember. We never did a tour. Thanks for any info you can share!