DVC Thanks for the Love

[MinnieVanMom]

I called and had DVC on the phone for 45 minutes. Not once did she make me feel like my request was stupid or unreasonable. She worked her pittuty off to cancel 2 previous reservations, 8 days of ADRs and 2 wait lists. She then made a new reservation and a wait list along with a fantasmic dinner ADR.

I really feel a difference between the CRO agents and the love I get from DVC.
Thanks DVC.

 

[magicaldisney]

I'm glad you had a good experience. I, as well, have always had the best of service when calling member services and I'm quite sure I've had some pretty dumb questions. They've always been wonderful!!

 

[Coach81]

How wonderful!

 

[dmoore22]

I just call for the heck of it to get a bit of a DVC/WDW fix and some pixie dust between visits. Plus the satisfaction of knowing that each call they receive contributes to their job security. That's my economic stimulus package! I think its time for me to make another call. What should I ask about this time? Hmmmmm. . .

 

[toniosmom]

Whenever I get exceptional service like that, I try to get the person's name and send a note to their supervisor or department head.

 

[ScottOKW2K]

I've always felt like I've great service from Member Services cast members. One recent call illustrates what they are willing to do for us, to make our magical vacations.

We own at OKW and AKV, with june use year on all contracts. We had some banked AKV '08 points, and some current '09 points on OKW and all '09 points at AKV. Wanted to make a reservation at AKV within the 7 month window and not use any '09 AKV points because I was going to bank them later and use '09 and '10 points over Christmas 2010. Also, the reservation was from May 30 - June 3 2009, stradling two use years.

For this reservation we used the banked '08 akv points, for the May 30 & 31 section (still in '09, so ok) banked some okw '09 points into '10 leaving just enough points to complete the May 30 & 31 part of the reservation, and then use the points banked into '10 plus current OKW '10 points to complete the reservation.

Net result - reservation made, '08 banked points used, and all current '09 points available for banking into '10 so that I will have the necessary points that we need for the Christmas reservation. Without the cast member working with me we would not have been able to accomplish this, and he was kind and pleasant the entire time. Needless to say, I stayed on the line afterwards and gave the call all "5's".

 

[tinkerfan1]

I'm new to this but the couple of calls that I have made have been the same way. Exceptional service!